Access Control Tech Support Specialist

Brivo; Bethesda (MD); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

401k with company match

PTO

Job summary

Brivo is seeking a customer-support specialist for a high-volume call-center role based in our Bethesda, Maryland office. You will handle requests across chat, phone, and email, with shifts Monday through Friday 8:00 am–5:00 pm CST and occasional overtime on Saturdays and holidays.

The ideal candidate has strong communication, customer-service skills, and the ability to explain technical issues to both technical and nontechnical staff.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem‑solving skills.
• Proficient with or the ability to quickly learn an array of hardware and software.
• Intermediate knowledge of networking.
• Intermediate knowledge of Linux.
• Minimum of two years of relevant experience.

Responsibilities

• Accepting support requests from several channels (chat, phone, email).
• Effective management of multiple cases using the Zoho Desk ticketing system.
• Providing support to the Inside Sales and Sales Engineering Teams.
• Testing and evaluating new technologies.
• Developing camera support files.
• Performing other related duties as assigned.

Skills

Excellent verbal and written comms

Interpersonal and customer service

Telephone manner

Explain technical issues clearly

Analytical and problem solving

Hardware and software learning agility

Networking (intermediate)

Linux (intermediate)

2+ years relevant experience

Job description

Brivo is seeking a customer-support specialist for a high-volume call-center role based in our Bethesda, Maryland office. You will handle requests across chat, phone, and email, with shifts Monday through Friday 8:00 am–5:00 pm CST and occasional overtime on Saturdays and holidays.

The ideal candidate has strong communication, customer-service skills, and the ability to explain technical issues to both technical and nontechnical staff.