Technical Support Agent (Access) – Solve & Elevate

Brivo, Inc.; Bethesda (MD); On-site; USD 51,577,000 - 60,174,000; Full time

Job summary

Brivo, Inc. is seeking a Technical Support Agent (Access) for our Bethesda location.

This full-time role provides high-volume technical support for Brivo Access, handling first-installation setup and coordinating with other teams to resolve issues in a dynamic, customer-focused environment. The position requires multi-channel support (chat, phone, email), collaboration with Inside Sales and Sales Engineering, and ongoing evaluation of new technologies.

Qualifications

• Fluent English communication; other languages a plus (Dutch advantageous).
• Familiarity with Physical Access Control Systems.
• Understanding of electronics and low-voltage wiring.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues clearly to both technical and non-technical users.
• Strong analytical and problem-solving abilities.
• Intermediate networking knowledge.
• Intermediate Linux knowledge.
• Experience with phone/tech support is a plus.

Responsibilities

• Accepting support requests from chat, phone, and email.
• Manage multiple cases using Zoho Desk ticketing system.
• Provide support to Inside Sales and Sales Engineering Teams.
• Test and evaluate new technologies.
• Perform other related duties as assigned.

Skills

English fluency

Physical Access Control

Electronics & wiring

Customer service

Phone etiquette

Explain technical issues

Analytical skills

Networking (intermediate)

Linux (intermediate)

Phone support experience

Job description

Brivo, Inc. is seeking a Technical Support Agent (Access) for our Bethesda location.

This full-time role provides high-volume technical support for Brivo Access, handling first-installation setup and coordinating with other teams to resolve issues in a dynamic, customer-focused environment. The position requires multi-channel support (chat, phone, email), collaboration with Inside Sales and Sales Engineering, and ongoing evaluation of new technologies.