Customer Success Associate I - Fast-Paced Support

Zenwork, Inc; Fayetteville (NC); Presencial; USD 35.000 - 45.000; Jornada completa

Descripción de la vacante

A customer service firm is seeking a Customer Success Representative in Fayetteville, NC. This entry-level position involves handling customer inquiries through various channels, documenting interactions in a case management system, and participating in special projects. Candidates should have a high school diploma and customer support experience. The role requires excellent communication skills, the ability to multi-task, and attention to detail. Working conditions are onsite with a flexible schedule during peak times.

Formación

• Customer Support experience in a fast‑paced environment required.
• Ability to remain calm in a stressful situation is crucial.
• Computer literacy, including internet applications.

Responsabilidades

• Handles incoming customer questions via phone, email, or chat.
• Creates cases in a case management system.
• Maintains daily log for productivity and issues identification.
• Makes outbound calls to clients on complex issues.

Conocimientos

Exceptional Customer Success skills

Attention to detail

Strong verbal and written communication skills

Ability to multi-task and prioritize

Computer literacy

Educación

High School Diploma or Equivalency

College degree in communications or related field

Herramientas

Microsoft Excel

Descripción del empleo

A customer service firm is seeking a Customer Success Representative in Fayetteville, NC. This entry-level position involves handling customer inquiries through various channels, documenting interactions in a case management system, and participating in special projects. Candidates should have a high school diploma and customer support experience. The role requires excellent communication skills, the ability to multi-task, and attention to detail. Working conditions are onsite with a flexible schedule during peak times.