Customer Success Associate I - Fast-Paced Support

Zenwork, Inc; Fayetteville (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

A customer service firm is seeking a Customer Success Representative in Fayetteville, NC. This entry-level position involves handling customer inquiries through various channels, documenting interactions in a case management system, and participating in special projects. Candidates should have a high school diploma and customer support experience. The role requires excellent communication skills, the ability to multi-task, and attention to detail. Working conditions are onsite with a flexible schedule during peak times.

Qualifications

• Customer Support experience in a fast‑paced environment required.
• Ability to remain calm in a stressful situation is crucial.
• Computer literacy, including internet applications.

Responsibilities

• Handles incoming customer questions via phone, email, or chat.
• Creates cases in a case management system.
• Maintains daily log for productivity and issues identification.
• Makes outbound calls to clients on complex issues.

Skills

Exceptional Customer Success skills

Attention to detail

Strong verbal and written communication skills

Ability to multi-task and prioritize

Computer literacy

Education

High School Diploma or Equivalency

College degree in communications or related field

Tools

Microsoft Excel

Job description

A customer service firm is seeking a Customer Success Representative in Fayetteville, NC. This entry-level position involves handling customer inquiries through various channels, documenting interactions in a case management system, and participating in special projects. Candidates should have a high school diploma and customer support experience. The role requires excellent communication skills, the ability to multi-task, and attention to detail. Working conditions are onsite with a flexible schedule during peak times.