Sales Engineering Coordinator

Gal Manufacturing, a Vantage Elevation Company; New York (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

HSA

Employee Assistance Program (EAP)

Plum Benefits

Job summary

Vantage Elevation, LLC is seeking a Sales Engineer Coordinator to join the Bronx team. This role supports internal and external customers, coordinating with Engineering, Manufacturing, Purchasing, and Support to fulfill orders and resolve inquiries.

Ideal candidates have 2+ years in related roles, strong mechanical aptitude, and experience with MS Office and Salesforce. In-person, day shift-based, with growth opportunities within the Vantage Elevation family.

Qualifications

• Associates degree required.
• 2+ years in customer service or technical sales support, etc.
• Elevator or automotive field experience preferred.
• Strong mechanical aptitude and ability to read specs/drawings.
• Excellent work ethic, time management and organization; multitasking.
• Proficient in MS Office; ERP/CRM/Salesforce experience preferred.
• Experience with ERP/CRM or Salesforce systems preferred.
• Proven ability to build positive relationships and work in a team.
• Self-motivated and able to work independently with minimal supervision.

Responsibilities

• Prepare quotations and sales orders for customers across the U.S. and international markets.
• Serve as primary contact for customers via phone and email; answer product, pricing, lead time questions.
• Interpret customer requirements, specs, and drawings to identify products/solutions.
• Collaborate with Engineering, Manufacturing, Purchasing, and other departments to fulfill orders.
• Assist customers in finding replacement parts and suitable system solutions.
• Investigate and resolve issues like shortages or damaged shipments; document in Salesforce.
• Monitor orders and provide proactive production/shipping updates.
• Perform other duties and special projects as needed.

Skills

Customer service

Time management

Organizational skills

Independent work

Mechanical aptitude

Communication

Education

Associates degree

Bachelor's degree in business/technical studies

Tools

MS Office

Salesforce

ERP systems

CRM systems

Job description

Job Details

Level: Experienced – Job Location: G.A.L. Manufacturing Bronx - Bronx, NY 10451 – Position Type: Full Time – Job Category: Indirect Labor - IDL – Sales Engineer Coordinator – Full Time, Regular – Vantage Elevation

If you are a leader who has experience successfully championing and delivering positive cultural change, then keep reading! We are searching for a result-oriented Sales Engineer Coordinator to join our Vantage Team.

About Us

Vantage Elevation, LLC is North America’s leading independent manufacturer of elevator components and systems. Vantage is comprised of eight business units including GAL Manufacturing; GAL Canada; BSIS; Hollister-Whitney; Elevator Controls; Courion; Bore-Max; Thames Valley Controls and Vertical Dimensions. Through its brands, Vantage supplies almost all electro-mechanical devices used in contemporary elevators. The Vantage group employs over 900 staff in multiple locations across the United States, Canada, and the United Kingdom.

About the Role

The Sales Engineer Coordinator Team’s focus is to assist customers with their needs both internal and external customers. The Sales Engineer Coordinator works with multiple departments within the company and other local branches to assist with orders, updates, or solutions to various needs. Multiple departments depend on the Sales Engineer team to answer questions and to assist functionally outside the realm of their knowledge. As the industry grows, we strive to meet and keep up with changes to accommodate our customers’ needs. The Sales Engineer Coordinator will also be tasked to learn new products; general training is provided to all staff as needed on the technical functionality of specific products.

Requirements

• Associated Degree required; Bachelors in Business, Technical Studies, or a related field preferred.
• 2+ years of experience in customer service, technical sales support, inside sales, estimating, project coordination, or a related role in a manufacturing, industrial, or engineering environment preferred.
• Experience in elevator or automotive field preferred.
• Strong mechanical aptitude with the ability to interpret technical information, product specifications, drawings, and customer requirements.
• Exceptional work ethic, time management, organizational skills, be able to multi-task.
• Proficiency in MS Office Suite including Word, Excel, PowerPoint and Outlook; experience with ERP, CRM, or Salesforce systems is preferred.
• Proven ability to build positive relationships, operate in a team environment, and deliver outstanding customer service while managing challenging situations with professionalism.
• Self-motivated and able to work independently with minimal supervision when required.

Duties and Responsibilities

• Prepare accurate quotations and sales orders for customers across the United States and international markets, ensuring timely processing and attention to detail.
• Serve as a primary point of contact for customers via phone and email, responding to inquiries regarding products, pricing, order status, lead times, and technical information.
• Review and interpret customer requirements, specifications, and drawings to identify the appropriate products, components, and solutions.
• Collaborate with Engineering, Manufacturing, Purchasing, Technical Support, and other internal departments to resolve customer inquiries and ensure accurate order fulfillment.
• Assist customers in identifying replacement parts, compatible products, and system solutions by utilizing technical documentation, product knowledge, and internal resources.
• Investigate and resolve customer issues involving shortages, damaged shipments, incorrect parts, warranty concerns, or order discrepancies. Document customer interactions and case resolutions using Salesforce CRM.
• Monitor active orders and provide proactive updates to customers regarding production schedules, shipping status, and any potential delays.
• Operate with limited supervision and perform additional duties and special projects as assigned to support departmental and organizational objectives.

Work Environment & Hazards

• General office environment.
• Must be able to remain sedentary for extended periods of time.
• 10% of the time may be spent on the manufacturing floor.
• Risk of injury on manufacturing floor.

Special Physical Demands

• Limited physical effort. Requires occasional moving of materials and equipment.
• Must have the ability to lift a minimum of 25 lbs.

Benefits of Working With Us

• Salary for New York City Applicants: $65,000-$75,000 (Actual compensation will be determined based on experience, location, and in keeping with local legislation).
• Medical/Dental/Vision/Life Insurance
• HSA
• Employee Assistance Program (EAP)
• Plum Benefits
• ... and more!

Position Details

• Full Time, Regular
• Day shifts, generally 8:00 AM – 4:30 PM
• Based in the Bronx, NY (In-Person)
• Vantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.