Tech Support Engineer

GCS Recruitment Specialists; Robbinsville Township (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

GCS Recruitment Specialists seeks a reliable Tech Support Engineer to provide on-site IT support for Operations facilities in Robbinsville, NJ. The role covers end-user devices, printers, networking, and OT environments with defined SOPs and on-call rotations.

The candidate will troubleshoot hardware, OS, and application issues, support onboarding, and ensure ticketing SLAs are met. Excellent communication and customer service are essential.

Qualifications

• Minimum 1 year of hands-on IT support experience.
• Imaging, deployment, and maintenance of laptops/desktops.
• Printer troubleshooting and basic networking understanding.
• Experience with Windows 11 and Linux operating systems.
• Experience working in a ticketing system environment.
• Strong troubleshooting, communication, and customer service skills.

Responsibilities

• Image, configure, deploy, and maintain laptops and desktop systems.
• Provide technical support for Windows 11 and Linux environments.
• Troubleshoot hardware, OS, and application issues and follow SOPs.
• Handle end-user onboarding and workstation setup activities.
• Diagnose and resolve printer issues and perform basic networking troubleshooting.
• Respond to tickets within SLA and participate in on-call rotations as required.

Skills

Troubleshooting

Customer service

On-site support

Windows 11

Linux

Printer troubleshooting

Networking basics

SOP adherence

Tools

Ticketing system

Printer troubleshooting tools

SOP documentation

Job description

Position Overview

We are seeking a reliable and customer-focused Tech Support Engineer to provide onsite technical support for Operations facilities. The successful candidate will support end-user computing devices, printers, networking equipment, and operational technology environments while following established technical procedures and service-level expectations.

This role is hands-on and requires strong troubleshooting skills, the ability to work independently, and a willingness to participate in on-call rotations and site shift schedules.

Key Responsibilities

End User Support

• Image, configure, deploy, and maintain laptops and desktop systems
• Provide technical support for Windows 11 and Linux environments
• Troubleshoot hardware, operating system, and application-related issues
• Support user onboarding and workstation setup activities

Hardware & Infrastructure Support

• Diagnose and resolve printer issues, including network-connected printers
• Perform basic networking troubleshooting, including connectivity and cabling issues
• Respond to equipment failures and restore service following documented SOPs
• Assist with asset management and equipment lifecycle activities

Operational Support

• Work assigned support tickets and service requests within SLA requirements
• Execute Change Management (CM) activities according to established procedures
• Respond to emergent technical events impacting site operations
• Escalate complex issues when resolution steps are unclear or require higher-level intervention

Required Qualifications

• Minimum 1 year of hands-on IT support experience
• Experience with:
• Laptop imaging and deployment
• Printer troubleshooting and support
• Basic networking concepts and troubleshooting
• Windows 11 operating systems
• Linux operating systems
• Experience working within a ticketing system environment
• Strong troubleshooting and problem-solving skills
• Ability to follow documented procedures and technical SOPs
• Excellent communication and customer service skills

Preferred Qualifications

• CompTIA A+ Certification
• Background supporting:
• Experience working in large-scale enterprise environments
• Familiarity with change management processes