Tech Supervisor

Abacus Solutions Group; Southaven (MS); On-site; USD 42,000 - 65,000; Full time

Job summary

Abacus Solutions Group in Mississippi is seeking a Tech Supervisor for a brand-new warehouse opening in the Southaven area. You will oversee systems and platform administration, run operational reports, and manage automation and equipment.

You will lead a team, provide end-user support, train staff on hardware and software, maintain asset inventories, and ensure data accuracy across back-end systems.

Qualifications

• Ability to lift and carry up to 50 pounds regularly.
• Standing, walking, bending, and twisting for extended periods.
• Capacity to work in a fast-paced environment with varying temperatures.
• Ability to handle repetitive tasks while maintaining attention to detail.
• Self-directed with a high sense of urgency; resourceful and adaptable.
• Strong attention to detail.
• Analytical and problem-solving skills.
• Ability to lead a team in stressful situations.
• Excellent communication and presentation skills.

Responsibilities

• Systems and platform administration: oversee SALT server and health monitoring, run reports, resolve items in error folders.
• Equipment and automation: maintain logs, operate autobagger, create label formats, track on-site assets.
• End-user support and training: respond to issues via calls/pages/emails, explain tech in plain terms, train staff on hardware and software.
• Asset and data management: maintain inventory of computer equipment, search back-end systems for order information.

Skills

Team leadership

Analytical skills

Problem solving

Attention to detail

Communication

Training others

Organizational skills

Physical stamina

Job description

Abacus Solutions Group is currently sourcing for a Tech Supervisor for a brand-new warehouse opening in the Southaven, MS area.

Responsibilities:

Systems and platform administration

• Administer the SALT server.
• Support DTS and B2C order processing in SALT.
• Monitor server health and memory capacity.
• Resolve items in error folders.
• Run scheduled and ad-hoc operational reports.

Equipment and automation

• Maintain cleaning logs for printers and bots.
• Operate and perform minor repairs on the autobagger.
• Create and maintain ZPL label formats.
• Keep a current list of all arrays and totes on site.

End-user support and training

• Respond to calls, pages, and emails about computer issues.
• Explain technical issues in non-technical terms.
• Submit and track support tickets.
• Train team members on computer hardware and software.
• Gather, analyze, and process information to identify and resolve issues.

Asset and data management

• Maintain inventory of computer equipment, including monitors, keyboards, and printers.
• Search back-end systems for order information.

Qualifications:

• Ability to lift and carry up to 50 pounds regularly.
• Standing, walking, bending, and twisting for extended periods.
• Capacity to work in a fast-paced environment with varying temperatures.
• Ability to handle repetitive tasks while maintaining attention to detail.
• Self-directed with a high sense of urgency; resourceful and adaptable.
• Strong attention to detail.
• Analytical and problem-solving skills.
• Ability to lead a team in stressful situations.
• Excellent communication and presentation skills.