Outbound Operations Manager

Abacus Solutions Group; Southaven (MS); On-site; USD 80,000 - 100,000; Full time

Job summary

A logistics company is seeking an Outbound Operations Manager for a new warehouse in Southaven. This role provides leadership to a multi-station fulfillment department and ensures accurate and timely order fulfillment. Key responsibilities include overseeing team development, managing operational excellence, quality assurance, and promoting a culture of continuous improvement. The ideal candidate has a Bachelor's degree and at least 4 years of leadership experience in logistics, alongside analytical and process optimization skills.

Qualifications

• Bachelor’s degree preferred.
• Experience with LEAN, Six Sigma, or other process improvement methodologies required.
• 4+ years of progressive leadership experience.
• Proven experience managing large teams.
• Success in driving productivity improvements.

Responsibilities

• Oversee the end-to-end order fulfillment process.
• Manage, train, and develop a team of supervisors.
• Lead fulfillment operations to achieve goals.
• Drive continuous improvement and lean initiatives.
• Ensure compliance with regulations.

Skills

Leadership

Team Development

Lean Methodologies

Process Optimization

Analytical Skills

Education

Bachelor’s degree in Business, Supply Chain, Operations Management, or related field

Job description

Abacus Solutions Group is currently recruiting for an Outbound Operations Manager for a brand new warehouse opening in Southaven.

Job Summary: The Outbound Operations Manager (AM and PM SHIFT) provides leadership to a fast-paced, multi-station outbound fulfillment department. This role oversees the end-to-end order fulfillment process—from intake through delivery—ensuring accuracy, timeliness, and quality. The manager also drives continuous improvement efforts and promotes a lean, process-focused culture that supports efficient operations, engaged teams, and customer satisfaction.

Leadership & Team Development

• Manage, train, and develop a team of supervisors, overseeing recruitment, training, work assignments, performance reviews, recognition, and corrective actions.
• Actively contribute to the professional growth of direct reports and lead the Individual Performance Management program for the team.
• Foster a culture of accountability, engagement, empowerment, and high performance.
• Maintain full workweek ownership of client(s), including support for 2nd shift and weekends if required.

Operational Excellence

• Lead fulfillment operations to achieve goals in order processing, delivery accuracy, inventory control, cost management, and process optimization.
• Set and achieve daily, monthly, and annual productivity and quality KPIs.
• Drive continuous improvement and lean initiatives across all functional areas.
• Own process layout and value stream performance improvements.

Quality Assurance & Compliance

• Oversee quality assurance processes by establishing metrics, applying industry best practices, and enhancing tools to meet quality objectives.
• Ensure compliance with federal, state, and local regulations and corporate policies.
• Promote and maintain a strong safety culture across the facility.

Cross-Functional Collaboration & Strategic Planning

• Partner with the Senior Manager to influence strategic initiatives and support company goals.
• Collaborate with internal functional leaders to ensure policy alignment and operational compliance.
• Manage relationships with seasonal staffing vendors and advise leadership on labor planning.

Documentation & Process Management

• Maintain current and accurate SOPs and training programs within the value stream.

Qualifications:

• Bachelor’s degree in Business, Supply Chain, Operations Management, or related field preferred.
• Experience with LEAN, Six Sigma, or other process improvement methodologies required.
• 4+ years of progressive leadership experience in warehouse, fulfillment, or outbound logistics operations.
• Proven experience managing large teams (100+ associates) across multiple shifts or functions.
• Demonstrated success in driving productivity improvements through process optimization and continuous improvement strategies.
• Strong analytical skills with the ability to conduct root cause analysis and develop actionable insights.