Tech Specialist 2 - Tysons, VA

M.C. Dean, Inc.; McLean (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Professional and technical training programs

Tuition reimbursement

Open communication with senior leadership

Job summary

M.C. Dean, Inc. is seeking a Tech Specialist 2 in McLean, Virginia, to provide vital technical support for electronic security systems. This role involves troubleshooting, system monitoring, and supporting field technicians, requiring strong skills in access control and video management systems. Candidates should have relevant experience and a bachelor's degree or equivalent experience. We offer a collaborative environment supported by industry-leading expertise and training opportunities.

Qualifications

• 2+ years experience in helpdesk, technical support, or security systems support.
• Working knowledge of access control systems.
• Experience with video management systems.
• Understanding of basic networking concepts.
• Ability to diagnose hardware and software issues.

Responsibilities

• Provide Tier 1–2 technical support for ESS platforms.
• Troubleshoot issues including badge access failures and camera outages.
• Monitor system health dashboards to identify system failures.
• Assist with user account creation and permissions changes.
• Support field technicians with remote diagnostics.
• Document all support activities in the ticketing system.

Skills

Helpdesk experience

Technical support

Access control systems

Video management systems

Networking concepts

Communication skills

Education

Bachelor's degree with 2+ years experience or Associate's degree with 6+ years experience or High school diploma with 8+ years experience

Tools

LenelS2

Genetec

AMAG

Brivo

HID

Milestone

Avigilon

ExacqVision

Job description

Overview

About M.C. Dean. M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

We are seeking a Tech Specialist 2 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, IT systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.

Responsibilities

• Provide Tier 1–2 technical support for ESS platforms, including access control systems, video management systems (VMS), intrusion detection, and related security hardware.
• Troubleshoot issues such as badge access failures, door controller errors, camera outages, VMS connectivity problems, and credential provisioning.
• Monitor system health dashboards and alerts to identify and escalate system failures or performance issues.
• Assist with user account creation, badge activation, permissions changes, and access level assignments.
• Support field technicians by providing remote diagnostics, log reviews, and configuration assistance.
• Document all support activities, resolutions, and system changes in the ticketing system.
• Coordinate with security operations, facilities, and IT teams to ensure system uptime and proper incident response.
• Maintain knowledge of ESS hardware components (readers, panels, controllers, cameras, NVRs) and software platforms.
• Assist with routine system maintenance tasks, firmware updates, and configuration backups.
• Contribute to the development of SOPs, troubleshooting guides, and training materials.

Qualifications

Clearance/Citizen Type: Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; Ability to obtain a Public Trust is required.

Education/Experience

• Bachelor's degree with 2+ years experience OR Associate's degree with 6+ years experience OR High school diploma with 8+ years experience
• 6 years of experience in helpdesk, technical support, or security systems support.
• Working knowledge of access control systems (e.g., LenelS2, Genetec, AMAG, Brivo, HID, or similar).
• Experience with video management systems (e.g., Milestone, Avigilon, Genetec Security Center, ExacqVision).
• Understanding of basic networking concepts (IP addressing, PoE, switches, VLANs).
• Ability to diagnose hardware and software issues across ESS components.
• Strong communication skills and customer‑focused mindset.
• Ability to manage multiple tickets and prioritize effectively.

Preferred Industry Certifications

• Lenel

What We Offer

• A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
• An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
• Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
• Open and transparent communication with senior leadership as well as local office management.

Abilities

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.