Tech Services Specialist – Smart Classrooms & IT Support

University of Alabama Libraries

Los Angeles (CA)

Hybrid

USD 96,000 - 118,000

Full time

5 days ago
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Benefits offered by this job

Medical and dental insurance
Vision care
Life insurance
Paid holidays
Vacation days
Illness leave
Employee Assistance Program

Job summary

Los Angeles Community College District seeks a Technology Services Specialist to provide journey-level technical support for computer hardware, software, and smart classroom equipment across multiple sites. The role includes installation, configuration, troubleshooting, and user guidance to ensure reliable technology services for teaching and learning.

You will install and maintain hardware, manage access and licenses, assist with security standards, and collaborate with faculty.

Qualifications

  • Requires knowledge of hardware, software, networks, and classroom technology.
  • Experience with smart classroom equipment a plus.
  • Strong focus on user support and customer service.

Responsibilities

  • Install, configure, and troubleshoot computer equipment, servers, and smart classroom tech.
  • Support local software installations and ensure license compliance.
  • Respond to help desk requests and resolve hardware/software issues.
  • Coordinate with IT staff and vendors for issues and upgrades.
  • Configure access to file sharing and learning management systems.
  • Develop user guides and training materials.

Skills

Troubleshooting
Networking
Server management
Customer service
Active listening
Documentation
Problem solving

Education

Associate degree in CIS or related field
High school diploma + 24 college CIS units
3 years of technical IT experience

Tools

MDM software
Asset management software
License management tools
Microsoft Office

Job description

Los Angeles Community College District seeks a Technology Services Specialist to provide journey-level technical support for computer hardware, software, and smart classroom equipment across multiple sites. The role includes installation, configuration, troubleshooting, and user guidance to ensure reliable technology services for teaching and learning.

You will install and maintain hardware, manage access and licenses, assist with security standards, and collaborate with faculty.

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