Tech Services Manager

Dave & Buster's Inc.; Tulsa (OK); On-site; USD 54,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus

Health insurance

Dental insurance

Vision insurance

Employee Assistance Program

401K matching

Free food

Free gameplay

Growth opportunities

Two brands under one roof

Job summary

Dave & Buster's Inc. is seeking a Technical Services Manager/Facility Manager to provide leadership, supervision, and direction on strategic initiatives and operating standards, all to enhance guest experience and business results.

You will develop and lead a 3-6 person hourly team, maintain and repair all facility equipment, and respond to trouble calls, while delivering hands-on training and ensuring a memorable guest experience.

Qualifications

• 21+ years of age.
• 3+ years of relevant experience in building maintenance; bowling/pinsetters knowledge is a plus.
• Ability to move 250 lbs. equipment, climb ladders, and maintain facility machines.
• Strong leadership and effective written and oral communication.

Responsibilities

• Developing and leading a team of 3-6 hourly members to exceed guest expectations.
• Maintaining, troubleshooting, and repairing all facility equipment.
• Performing scheduled maintenance and responding to trouble calls.
• Providing hands-on training to technicians and ensuring positive guest experiences.

Skills

Leadership

Communication

Team management

Facility maintenance

Physical strength

Tools

Bowling equipment knowledge

Job description

Job Description:

THE TECHNICAL SERVICES MANAGER/FACILITY MANAGER:

provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and exceed the guest experience.

What we are looking for!

• You love working in a fast-paced, multi-faceted hospitality scene
• You can communicate with the team members and guests in a way that inspires FUN!
• You like immediate gratification! Nothing better than making someone’s experience better or inspiring your team to play at a higher level
• You have never met a goal you can’t beat
• You can handle 100K days while walking five miles a shift & working an average of 50-hour work weeks
• The ability to oversee all aspects of the business - from the most minor details to the big picture

Requirements:

• 21+ years of age
• 3+ years of relevant experience in building maintenance; knowledge of bowling/pinsetters is a plus!
• Ability to move lane maintenance equipment (approximately 250 lbs.), climb ladders, and possess the strength required to repair, clean, and maintain the facility machines and equipment
• Ability to lead a team to create a memorable guest experience
• True leadership capabilities
• Not afraid to work in a fast-paced, noisy environment with distracting conditions
• Ability to communicate effectively, both orally and in writing, regarding all job responsibilities
• Typical work week: Monday through Friday, 8 am to 6 pm, weekends and evenings as needed, and on call for emergencies during business hours

What will you be doing daily?

• Developing and leading a team of 3-6 hourly team members to exceed guest’s expectations
• Maintaining, troubleshooting, and repairing all facility equipment
• Performing all scheduled and maintenance duties and responding to trouble calls
• Demonstrating proactive leadership by ensuring positive guest experiences and providing hands-on training to technicians

PERKS!

• Competitive salary
• Quarterly bonus program
• Health, Dental, Vision, Long & Short-term Disability
• Employee Assistance Program
• Buster’s Legacy Fund (Supports team members during difficult times)
• 401K matching plan
• FREE food
• FREE gameplay
• Large leadership team = multiple managers per shift
• FUN work environment
• Grow your career!
  • Two FUN brands (Dave & Buster’s and Main Event Entertainment) under one roof = Double the growth opportunities

Dave & Buster’s Inc./Main Event Entertainment is an Equal Opportunity Employer

Salary Range:

54192

63755

We are an equal opportunity employer and participate in E-Verify in states where required.