Assistant General Manager

Dave & Buster's Inc.

Laredo (TX)

On-site

USD 60,000 - 71,000

Full time

5 days ago

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Benefits offered by this job

Competitive salary

Bonus program (quarterly)

Health, dental, vision

Long & short-term disability

Employee assistance program

401K matching

Free food

Free gameplay

Leadership team

Fun work environment

Career growth

Two brands under one roof

Job summary

Dave & Buster’s Inc./Main Event Entertainment is seeking a Team Entertainment Manager to lead a skilled tech team responsible for diagnosing and repairing arcade and VR games, ensuring peak playability and guest satisfaction. You will manage hiring, training, and development while delivering an outstanding guest experience in a fast-paced environment.

The role emphasizes strong leadership, effective communication, and a passion for improving guest experiences through reliable game operation and

Qualifications

3+ years of relevant experience diagnosing and fixing arcade games and technical equipment.
Ability to lead a team to create a memorable guest experience.
Willingness to work weekends, nights, and holidays.

Responsibilities

Head coach of Techs, responsible for hiring, training, developing, and retaining the best team.
Create a well-maintained, safe, secure, and sanitary environment for guests and staff.
Keep arcade equipment maintained and in proper working order.
Adhere to preventative maintenance programs.
Monitor daily store maintenance as instructed.
Strive for 100% game playability and repair games on the fly.

Skills

Team leadership

Diagnose arcade games

Guest experience

Effective communication

Fast-paced environment

Job description

Job Description:

TEAMUSEMENT MANAGER: atechnical expert who keepsour games in “ideal playing conditions.”Providing leadership to our Game Technicianswhilepositively impacting thebusiness andproviding excellent guest service.

What we are looking for!

You love working in a fast-paced,multi-faceted Restaurant/Entertainment scene
Able to diagnose and repair the operations of amusement arcade games and virtual reality games
You have a friendly, engaging management style that ourguests and employees would enjoy
You can handle 100K days while walking five miles a shift& working an average of 50-hour work weeks
You can communicate with theteammembers andguests in a way that inspires FUN!
You thrive on instant satisfaction! There’s nothing better than improving someone’s experience or encouraging your team to elevate their performance

Requirements:

21+ years of age
3+years of relevant experience in a similar environment diagnosing and fixing arcade games and technical equipment
Ability to lead a team to create a memorable guest experience
Not afraid to work in a fast-paced, noisy environment with distracting conditions
Ability to communicate effectively, both orally and in writing, regarding all job responsibilities
Strong business acumen
The ability to work weekends, nights, and holidays

What will you be doing daily?

You are the head coach of a talented group of Techs, and you are responsible for hiring, training, developing,and retaining the bestteam possible
Create awell-maintained, safe, secure, and sanitary environment for all D&B Guests and staff
Keeparcadeequipment maintained and in proper working order
Adhere to all outlined preventative maintenance programs
Monitor and perform dailystoremaintenance as instructed
Strive for 100% “game playability” and repair games on the fly

PERKS!

Competitive salary
Quarterlybonusprogram
Health, Dental, Vision, Long & Short-term Disability
Employee Assistance Program
Buster’s Legacy Fund (Supportsteammembers during difficult times)
401Kmatchingplan
FREEfood
FREEgameplay
Largeleadershipteam = multiple managers per shift
FUNworkenvironment
Grow yourcareer!
Two FUN Brands (Dave & Buster’s and Main Event Entertainment) under one roof = Double the growth opportunities