Tech Services Director: Partnerships & Innovation

Parts Town; United States; Hybrid; USD 98,000 - 147,000; Full time

Benefits offered by this job

Parts Town Pride

Profit-sharing bonus

Hybrid Work schedule

Team events and recognition

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay options

Health insurance

401(k) with match

Paid time off

Job summary

Parts Town seeks a Sr. Director, Technical Service to lead the Technical Service and Parts Identification teams, expanding our manufacturer partnerships across the states. You will drive performance, guide a large U.S.

team, and own KPIs, budget, and staffing while embracing change and delivering innovative solutions. You will negotiate with partners, leverage data insights, and collaborate across departments to accelerate growth, all within a fast-growing organization that values transparency

Qualifications

• 5–7 years of leadership experience with increasing responsibilities.
• Proven track record managing high-volume call centers.
• Skills in project management, data management/reporting, and process improvement.
• Fluent in English (written and verbal).
• Bachelor’s degree is a plus.

Responsibilities

• Drive the performance of Technical and Parts Identification teams and support manufacturer partnerships.
• Lead and develop the technical team accountable for executing partnerships.
• Assist with complex sales negotiations and participate in presentations to close partner programs.
• Launch and implement new partnership programs involving parts identification and technical support.
• Own KPIs, budget, and staffing for the team and collaborate across the business.

Skills

Leadership

Data analysis

Project management

Communication

Process improvement

Excel

Education

Bachelor's degree

Tools

Salesforce

Access

Tier-one phone systems

Job description

Parts Town seeks a Sr. Director, Technical Service to lead the Technical Service and Parts Identification teams, expanding our manufacturer partnerships across the states. You will drive performance, guide a large U.S.

team, and own KPIs, budget, and staffing while embracing change and delivering innovative solutions. You will negotiate with partners, leverage data insights, and collaborate across departments to accelerate growth, all within a fast-growing organization that values transparency