Senior Director, Technical Services

Midwest Startups; Chicago, Northern (IL, KY); Hybrid; USD 98,000 - 147,000; Full time

Benefits offered by this job

Hybrid Work schedule

Quarterly profit-sharing bonus

Team member appreciation events

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay options

Health insurance

401k/401k match

Employee assistance programs

Paid time off

Paid holidays

Professional development opportunities

Job summary

Parts Town is seeking a Sr. Director, Technical Service to lead the tech support function and expand our partnership network across the states. You will oversee the Tech Service and Parts Identification teams, managing performance, budgets, and cross-functional initiatives to deliver innovative solutions.

You should have 5–7 years of leadership experience, a proven track record with high-volume call centers, and strong data analytics to identify improvements. Hybrid work is offered.

Qualifications

• 5–7 years of leadership experience with increasing responsibility.
• Proven track record managing high-volume call centers.
• Strong project management, data reporting and process-improvement skills.
• Excellent written and verbal English communication.

Responsibilities

• Drive the performance of Technical and Parts Identification teams and partnerships.
• Lead and develop a large technical team accountable for partnerships.
• Support complex sales negotiations and close partnership programs.
• Launch and implement new partnership programs for parts identification and tech support.
• Own KPIs, budget and staffing; collaborate across the business to reach goals.

Skills

Leadership

Call center management

Project management

Data management

Process improvement

English fluency

Education

Bachelor's degree

Tools

Excel

Salesforce

Access

Job description

Description

Position at Parts Town

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! All while having some fun,

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

As the Sr. Director, Technical Service (internally known as Director of Tech Wizards and Parts Detectives) you will manage the technical support function by supporting and continuing to build relationships with our manufacturer partnerships. You will lead the expansion efforts within our Tech Service and Parts Identification teams across the states! If you have a history of strong management skills and strive to make things happen each and every day by embracing change, leveraging technology, and delivering innovative solutions- then we want you to.

A Typical Day

• Drive the performance of Technical and Parts Identification teams to contribute and support our manufacturer partners
• Lead and develop the technical team of professionals who are accountable for executing the technical support partnerships
• Assist with complex sales negotiations, attend sales presentations, and helps close manufacturer partnership programs
• Successfully launch and implement new partnership programs involving parts identification and technical support
• Use a strong analytical foundation to uncover fresh and innovative insights that identify business and process improvement opportunities
• Fully own key performance indicators (KPIs), budget, and staffing within the team
• Work collaboratively with other areas of the business to achieve company goals
• Use a strong analytical foundation to uncover fresh and innovative insights that identify business and process improvement opportunities
• Lead, develop and motivate a large team focused on supporting partners’ needs; leverage digital tools and platforms to enhance partner interactions and drive KPI improvement
• Partner closely with Manufacturer Relations team to cultivate a network of influential contacts at all levels to achieve manufacturer partnership commitments

To Land This Opportunity

• You have 5-7 years of leadership experience demonstrating steadily increasing responsibilities
• You’ve developed a proven track record of successfully managing high-volume call center(s)
• You’ve demonstrated skills in project management, data management/reporting, and process improvement
• You thrive in a fast-paced and fast-growing environment
• You’re an all-star communicator and are fluent in English (both written and verbal)
• If you have a Bachelor’s degree, it's a plus
• Bonus points if you have knowledge of Excel, Access, tier-one phone systems, or Salesforce!

About Your Future Team

Our growing team is filled with top performers that are passionate about food (Tombstone ranks as a top pick when it comes to frozen pizza brands). We love to use our onsite equipment - and 3D printer!

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated.

The salary range for this role is $98,466.79 -$147,096.83 annually which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.