Service Operations Lead – Tech Repair & Parts

Micro Center, Inc.; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401K Plan

Paid Time Off

Employee Discount

Tuition Reimbursement

Job summary

Micro Center in Austin, TX is seeking a Service Operations Supervisor for our Computer Service Repair and Knowledge Bar. This role leads the Service Department, sets goals, and drives customer satisfaction and efficiency.

The ideal candidate has supervisory experience in a service setting, a High School diploma or higher, and is prepared to obtain A+ and Apple certifications within 120 days. Excellent communication and problem-solving skills are required.

Qualifications

• High school diploma or equivalent; college degree preferred.
• At least 1 year of supervisory/manager experience in a service facility, retail service department, or tech support environment.
• A+ and Apple certifications required within 120 days of hire.
• Strong communication and language skills; ability to read, analyze, and write.
• Ability to lift up to 50 lbs. and work with shifting schedules.

Responsibilities

• Provides leadership and guidance to the Computer Service Repair Department and Knowledge Bar associates.
• Ensures parts orders and returns are accurate and timely; enforces stock quality control.
• Manages cycle counts, inventory turns, obsolescence, and markdowns with Service Purchasing.
• Maintains high customer service standards and handles difficult customer situations.
• Drives department performance to meet customer satisfaction, productivity, income, and efficiency.
• Manages vendor relationships, parts costs, margins, and SLAs; creates vendor P&Ls.
• Participates in staffing, orientation, training, and scheduling activities.
• Maintains shop certifications and the physical look of the Service Department.

Skills

Leadership

Customer service

Communication

Analytical thinking

Inventory management

Scheduling

Education

High school diploma

Associate or Bachelor preferred

A+ certification

Apple certification

Job description

Micro Center in Austin, TX is seeking a Service Operations Supervisor for our Computer Service Repair and Knowledge Bar. This role leads the Service Department, sets goals, and drives customer satisfaction and efficiency.

The ideal candidate has supervisory experience in a service setting, a High School diploma or higher, and is prepared to obtain A+ and Apple certifications within 120 days. Excellent communication and problem-solving skills are required.