Service Operations Lead – Tech Repair & Knowledge Bar

Corporate Logo; Overland Park (KS); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Benefits

Dental Benefits

Vision Benefits

401K Plan

Paid Time Off

Employee Discount

Tuition Reimbursement

Job summary

Micro Center is seeking a Service Operations Supervisor in Overland Park, KS, to lead our Computer Service Repair Department. This role involves providing leadership, managing inventory, and ensuring customer service standards are met. Strong communication and technical skills are essential.

We offer exceptional benefits including medical, dental, 401K matching, and employee discounts. Join Micro Center and be part of an innovative and passionate team committed to customer satisfaction.

Qualifications

• At least one year of related supervisory or management experience preferred.
• A+ and Apple certifications required within 120 days of hire.
• Ability to read and interpret business documents.

Responsibilities

• Provide leadership and guidance to the service department associates.
• Ensure accurate execution of parts orders and store stock quality control.
• Drive performance to meet customer satisfaction and operational efficiency goals.

Skills

Leadership

Communication

Inventory Management

Customer Service

Technical Certification

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Job description

Micro Center is seeking a Service Operations Supervisor in Overland Park, KS, to lead our Computer Service Repair Department. This role involves providing leadership, managing inventory, and ensuring customer service standards are met. Strong communication and technical skills are essential.

We offer exceptional benefits including medical, dental, 401K matching, and employee discounts. Join Micro Center and be part of an innovative and passionate team committed to customer satisfaction.