Tech Service Operations Coordinator

Blodgett Oven Company; Essex Junction (VT); On-site; USD 32,000 - 41,000; Full time

Job summary

Blodgett Oven Company in Essex Junction, VT, seeks a Tech Service Administrator to manage high-volume email communications, coordinate service schedules with ASAs, and support internal workflow. The role requires organized, detail‑oriented professionals with strong Outlook skills and clear communication to keep issues moving toward resolution.

You will verify warranty status, maintain accurate service records in ERP, track orders, and provide daily administrative support to the service

Qualifications

• Administrative Excellence: Strong background in office administration, high-volume inbox management, scheduling, or customer service coordination.
• Outlook & Software Proficiency: Advanced skills in Microsoft Outlook (calendar management, rules, folder organization) and MS Office; ERP or service software is a plus.
• Organizational Skills: Prioritize a busy inbox, manage multiple tasks, maintain accurate documentation.
• Clear Communication: Professional written and verbal communication with a customer-first approach.
• Process-Oriented: Methodical approach to administrative tasks and workflow improvements.

Responsibilities

• Inbox & Inquiry Management: Manage incoming technical service emails and requests; triage promptly and route to technical teams or external agencies.
• Service Scheduling & Dispatch: Coordinate daily service schedules and dispatch field technicians to resolve service needs.
• Service Network Liaison: Act as the central communication link among customers, technicians, internal departments, and third-party partners.
• Warranty Support: Verify warranty status, assist with claims, communicate service policies clearly.
• Records & System Tracking: Maintain service logs, update work orders in ERP/service software, keep customer history accurate.
• Administrative Support: Provide day-to-day admin support for the service department and identify scheduling/process improvements.

Skills

Administrative Excellence

Outlook proficiency

Organizational Skills

Clear Communication

Process Orientation

Tools

Microsoft Outlook

ERP systems

Job description

Blodgett Oven Company in Essex Junction, VT, seeks a Tech Service Administrator to manage high-volume email communications, coordinate service schedules with ASAs, and support internal workflow. The role requires organized, detail‑oriented professionals with strong Outlook skills and clear communication to keep issues moving toward resolution.

You will verify warranty status, maintain accurate service records in ERP, track orders, and provide daily administrative support to the service