Customer-Centric After-Sales Tech Support

XLT Ovens; Wichita (KS); On-site; USD 35,000 - 52,000; Full time

Job summary

XLT Ovens in Wichita, Kansas is seeking an in-office technical support specialist to assist customers by phone and email, troubleshoot product issues, and document solutions.

The role works closely with internal teams to ensure a positive customer experience and may support installations, training, and trade shows.

Strong organization and communication skills are essential for creating accurate reports and maintaining product databases.

Qualifications

• This is primarily an in-office technical support role with customers by phone and email.
• This role includes after-sales troubleshooting and documenting solutions.
• Occasional hands-on opportunities such as supporting installations, training, and trade shows.

Responsibilities

• Listen to Customers patiently and maintain professionalism under pressure.
• Resolve problems quickly and elevate when necessary.
• Suggest improvements to troubleshooting guides and processes.
• Solve service issues and enter orders for service parts (warranty/parts sales).
• Coordinate with Team Members to find solutions.
• Create accurate reports and maintain product databases.
• Provide feedback and industry insights to Marketing and R&D.
• Maintain all tools, equipment, and workspaces.
• Observe safety rules and promote a safe work environment.
• Perform all other duties as assigned by the President.

Job description

XLT Ovens in Wichita, Kansas is seeking an in-office technical support specialist to assist customers by phone and email, troubleshoot product issues, and document solutions.

The role works closely with internal teams to ensure a positive customer experience and may support installations, training, and trade shows.

Strong organization and communication skills are essential for creating accurate reports and maintaining product databases.