Tech Service Coordinator: Inbox & Scheduling Expert

G S Blodgett LLC; Essex Junction (VT); On-site; USD 42,000 - 62,000; Full time

Job summary

G S Blodgett LLC is seeking a Tech Service Administrator to manage high-volume email communications, coordinate service schedules with outside agency partners, and support internal technical workflows. The role requires exceptional Outlook skills, strong administrative organization, and clear, professional communication to keep customer issues moving toward resolution.

The position focuses on triaging technical service requests, coordinating daily service schedules, and serving as the central

Qualifications

• Strong background in office administration, high-volume inbox management, scheduling, or customer service coordination.
• Advanced skills in Microsoft Outlook (calendar management, rules, folder organization) and MS Office.
• Organizational ability to prioritize a busy inbox and manage multiple tasks.
• Clear, professional written and verbal communication with a customer-first approach.
• Methodical, process-oriented approach to administrative tasks and workflow improvements.

Responsibilities

• Inbox & Inquiry Management: triage inquiries and route to the right technical team or external agencies.
• Service Scheduling & Dispatch: coordinate daily schedules and dispatch field technicians and ASAs.
• Service Network Liaison: maintain clear communication among customers, technicians, and partners.
• Warranty Support: verify warranty status and assist with processing claims.
• Records & System Tracking: keep service logs and update work orders in ERP/service software.
• Administrative Support: support service department metrics and workflow efficiency.

Skills

Inbox management

Outlook proficiency

Organizational skills

Clear communication

Process-oriented

Tools

Microsoft Outlook

MS Office

ERP systems

Job description

G S Blodgett LLC is seeking a Tech Service Administrator to manage high-volume email communications, coordinate service schedules with outside agency partners, and support internal technical workflows. The role requires exceptional Outlook skills, strong administrative organization, and clear, professional communication to keep customer issues moving toward resolution.

The position focuses on triaging technical service requests, coordinating daily service schedules, and serving as the central