Tech Service Representative

Blodgett Oven Company; Essex (VT); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Vacation and holiday pay

Health plans (medical, dental, vision)

401(k) and Roth with company match

Life insurance

Short-term and long-term disability

Wellness programs

Tuition reimbursement

Sign-on bonus

Job summary

Blodgett Oven Company is seeking a skilled Tech Service Representative to provide technical phone support, diagnose electrical, gas, and mechanical issues, and assist field technicians and internal teams. Occasional hands-on field work may be required for complex repairs and training.

The role emphasizes clear communication, schematic literacy, and proficiency with ERP systems (Infor CSI) and Microsoft Office. Travel is rare but possible for specialized field support or training.

Qualifications

• Experience or strong foundational knowledge in commercial foodservice equipment, HVAC, electrical diagnostics, gas systems, or mechanical equipment repair.
• Ability to read and interpret electrical wiring diagrams, schematics, and technical service manuals.
• Clear, professional verbal communication with the ability to explain complex technical troubleshooting steps over the phone.

Responsibilities

• Technical Phone Support & Diagnostics: Field incoming calls from field technicians, service agents, and commercial customers. Guide callers through electrical schematics, gas pressures, control board diagnostics, and mechanical repairs.
• Cross-Departmental Support: Provide technical expertise to internal teams—including Manufacturing, Engineering, and Sales—to assist with product inquiries and field quality feedback.
• Specialized Field Support & Training: Provide rare hands-on support in the field for complex equipment repairs, field audits, or technical training sessions as required.
• Documentation & Tracking: Maintain accurate records of technical calls, diagnostic steps, parts usage, and customer interactions in our ERP system (Infor CSI).

Skills

Technical background

Schematic literacy

Communication skills

Systems proficiency

Travel flexibility

Tools

Infor CSI

Microsoft Office

Job description

About the Role:
Blodgett is seeking a skilled and customer-focused

Description
About the Role:
Blodgett is seeking a skilled and customer-focused Tech Service Representative to provide technical phone support, equipment troubleshooting, and diagnostic assistance for our commercial oven product lines. Serving as a primary technical resource for field service technicians, Authorized Service Agencies (ASAs), and internal teams, this role helps diagnose electrical, gas, and mechanical issues over the phone-with rare field travel for specialized hands-on repairs or training as needed.
Requirements
Key Responsibilities:

• Technical Phone Support & Diagnostics: Field incoming calls from field technicians, service agents, and commercial customers. Guide callers step-by-step through electrical schematics, gas pressures, control board diagnostics, and mechanical repairs.
• Cross-Departmental Support: Provide technical expertise to internal teams—including Manufacturing, Engineering, and Sales—to assist with product inquiries, field quality feedback, and operational coordination.
• Specialized Field Support & Training: Provide rare, occasional hands-on support in the field for complex equipment repairs, field audits, or technical training sessions as required.
• Documentation & Tracking: Maintain accurate records of technical calls, diagnostic steps, parts usage, and customer interactions in our ERP system (Infor CSI).

Qualifications And Essential Functions

• Technical Background: Experience or strong foundational knowledge in commercial foodservice equipment, HVAC, electrical diagnostics, gas systems, or mechanical equipment repair.
• Schematic Literacy: Ability to read and interpret electrical wiring diagrams, schematics, and technical service manuals.
• Communication Skills: Clear, professional verbal communication with the ability to explain complex technical troubleshooting steps logically over the phone.
• Systems Proficiency: Basic proficiency in Microsoft Office; experience with ERP systems (Infor CSI) is a plus.
• Flexibility: Willingness to undertake rare, occasional travel for specialized field support or training.

Pay Range: $25.00 - $30.00 per hour
We Offer: A supportive and team-oriented environment, competitive pay, vacation and holiday pay, health, dental, and vision plans, 401(k) and ROTH with company match, life insurance, short-term and long-term disability, wellness programs, tuition reimbursement, and a sign-on bonus.
Note: This job description is general, and management may assign other duties as required. Blodgett is a subsidiary of the Middleby Corporation.
Salary Description
$25.00 - $30.00 per hour