Tech Service Manager

Flint Group; Lebanon (OH); On-site; USD 110,000 - 140,000; Full time

Job summary

Flint Group in Lebanon, Ohio, is seeking a Technical Service Manager to lead the technical interface with key customers in wide web flexo and gravure printing.

You will oversee technical support activities, manage customer relationships, and ensure successful product implementation and performance of water-based and solvent-based inks and coatings.

The role requires strong cross-functional collaboration with R&D, sales, manufacturing, and regulatory teams, and frequent travel up to 70%.

Qualifications

• Bachelor’s degree in Chemistry, Printing Technology, Engineering, or a related technical field.
• 5+ years in a technical role supporting wide web flexo/gravure printing.
• Experience with water-based and solvent-based inks and coatings.
• Ability to lead customer-facing technical engagements and projects.
• Strong knowledge of pressroom processes, ink/substrate interactions, drying systems, and surface treatments.
• Skilled in color matching and print troubleshooting.
• Excellent communication and cross-functional collaboration.
• Willingness to travel up to 70% to customer sites and plants.

Responsibilities

• Lead technical support for wide web flexo/gravure customers and ensure optimal ink line usage.
• Oversee on-site troubleshooting, ink optimization, and product performance evaluations.
• Coordinate press trials, product introductions, and technical audits at customer facilities.
• Collaborate with R&D, sales, manufacturing, and regulatory teams on tailored solutions.
• Develop service strategies to support retention, growth and innovation.
• Build relationships with key customer stakeholders as the main technical contact.
• Provide mentorship to technical reps or field service personnel.
• Maintain detailed service reports and logs for proactive issue resolution.
• Ensure safety, environmental, and regulatory compliance, especially solvent handling.

Skills

Pressroom knowledge

Ink/substrate interactions

Color matching

Print troubleshooting

Cross-functional collaboration

Customer-facing leadership

Travel readiness

Education

Bachelor's degree in Chemistry/Printing Technology/Engineering

Job description

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The Technical Service Manager leads the technical interface between Flint Group and key customers in the wide web flexographic and gravure printing segments. Specializing in water based and solvent based inks and coatings, the TSM is responsible for overseeing technical support activities, managing customer relationships, and ensuring successful product implementation and performance. This leadership role drives technical excellence, supports business growth, and ensures high customer satisfaction through expert service delivery and collaboration with internal and external teams.

Key Responsibilities:

• Manage and lead technical support for wide web flexo and gravure customers, ensuring optimal use of Flint Group's water and solvent based product lines.
• Oversee on site troubleshooting, ink optimization, and product performance evaluations.
• Coordinate and lead press trials, product introductions, and technical audits at customer facilities.
• Collaborate with R&D, sales, manufacturing, and regulatory teams to deliver tailored technical solutions that meet customer needs.
• Develop and implement technical service strategies that support customer retention, growth, and innovation.
• Build strong relationships with key customer stakeholders, acting as the primary technical point of contact.
• Provide guidance and mentorship to technical representatives or field service personnel, where applicable.
• Maintain detailed technical documentation, service reports, and communication logs to support proactive issue resolution and continuous improvement.
• Ensure compliance with safety, environmental, and regulatory standards, particularly regarding solvent handling, emissions, and product stewardship.

Qualifications:

• Education: Bachelor’s degree in Chemistry, Printing Technology, Engineering, or a related technical field is preferred.
• Experience:
• 5+ years in a technical role supporting wide web flexographic and/or gravure printing.
• Proven experience with water based and solvent based inks and coatings used in flexible packaging.
• Demonstrated ability to lead customer facing technical engagements and manage technical projects independently.
• Strong knowledge of pressroom processes, ink/substrate interactions, drying systems, and surface treatments.
• Skilled in color matching, print troubleshooting, and print defect analysis.
• Effective communicator with excellent customer service and cross functional collaboration skills.
• Able to travel frequently (up to 70%) to customer sites, manufacturing plants, and regional meetings.

Preferred Skills:

• Experience with color management systems (e.g., X-Rite).
• Understanding of lamination, coating, and post print converting processes.
• Familiarity with VOC compliance, safety protocols, and system regulations.