Technical Service Representative , Loc : Flexible Work from Home Day , (MK)

Central Business Solutions, Inc; United States; Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

Full-time

Benefits - Full

Job summary

Central Business Solutions, Inc is seeking a Technical Service Representative to serve as the technical interface with customers in wide web flexo and gravure printing, focusing on water-based and solvent-based inks and coatings. The role leads troubleshooting, press trials, and cross-functional collaboration to ensure successful product implementation and performance.

Ideal candidates have 5+ years in technical roles within packaging inks, strong knowledge of pressroom processes, and

Qualifications

• 5+ years in a technical role supporting wide web flexo and/or gravure printing.
• Proven experience with water-based and solvent-based inks and coatings used in flexible packaging.
• Led customer-facing technical engagements and managed technical projects independently.
• Strong knowledge of pressroom processes, ink/substrate interactions, drying systems, and surface treatments.
• Travel up to 70% to customer sites and facilities.

Responsibilities

• Lead technical support for wide web flexo and gravure customers, optimizing the use of ink/product lines.
• Oversee on-site troubleshooting, ink optimization, and product performance evaluations.
• Coordinate and lead press trials, product introductions, and technical audits at customer facilities.
• Collaborate with R&D, sales, manufacturing, and regulatory teams to deliver tailored technical solutions.
• Develop and implement technical service strategies to support retention and growth.

Skills

Customer-facing technical engagements

Press trials coordination

Ink/substrate interactions

Color matching & print troubleshooting

Cross-functional collaboration

Travel up to 70%

Education

Bachelor's degree in Chemistry/Printing/Engineering

Tools

X-Rite color management

Job description

Technical Service Representative , Loc : Flexible Work from Home Day , (MK)

• Flexible Work From Home Day, Flexible Work From Home Day

Industry: Manufacturing & Production

Job Category: Manufacturing - Production

Position Summary

The Technical Service Manager leads the technical interface between com and key customers in the wide web flexographic and gravure printing segments. Specializing in water based and solvent based inks and coatings, the TSM is responsible for overseeing technical support activities, managing customer relationships, and ensuring successful product implementation and performance. This leadership role drives technical excellence, supports business growth, and ensures high customer satisfaction through expert service delivery and collaboration with internal and external teams.

Key Responsibilities

• 1. Manage and lead technical supportfor wide web flexo and gravure customers, ensuring optimal use of Flint Group's water and solvent based product lines.
• 2. Oversee on site troubleshooting, ink optimization, and product performance evaluations.
• 3. Coordinate and lead press trials, product introductions, and technical audits at customer facilities.
• 4. Collaborate with R&D, sales, manufacturing, and regulatory teams to deliver tailored technical solutions that meet customer needs.
• 5. Develop and implement technical service strategies that support customer retention, growth, and innovation.
• 6. Build strong relationships with key customer stakeholders, acting as the primary technical point of contact.
• 7. Provide guidance and mentorship to technical representatives or field service personnel, where applicable.
• 8. Maintain detailed technical documentation, service reports, and communication logs to support proactive issue resolution and continuous improvement.
• 9. Ensure compliance with safety, environmental, and regulatory standards, particularly regarding solvent handling, emissions, and product stewardship.

Qualifications

• Education: Bachelor's degree in Chemistry, Printing Technology, Engineering, or a related technical field is preferred.
• Experience:
  • 5+ years in a technical role supporting wide web flexographic and/or gravure printing.
  • Proven experience with water based and solvent based inks and coatings used in flexible packaging.
  • Demonstrated ability to lead customer facing technical engagements and manage technical projects independently.
  • Strong knowledge of pressroom processes, ink/substrate interactions, drying systems, and surface treatments.
  • Skilled in color matching, print troubleshooting, and print defect analysis.
  • Effective communicator with excellent customer service and cross functional collaboration skills.
  • Able to travel frequently (up to 70%) to customer sites, manufacturing plants, and regional meetings.

Preferred Skills

• Experience with color management systems (e.g., X-Rite).
• Understanding of lamination, coating, and post print converting processes.
• Familiarity with VOC compliance, safety protocols, and system regulations.

Compensation

*** Never repost ***

• Base Salary -USD $75,000 to $105,000
• Full-time
• Benefits -Full

Candidate Details

2+ to 5 years experience

Seniority Level -Mid-Senior

Management Experience Required -No

Minimum Education -High School Diploma or Equivalent

Willingness to Travel -Occasionally

Screening Questions

Do you have experience working with packaging materials and inks in a manufacturing setting?

Have you successfully resolved technical issues related to packaging or inks in your previous roles?

Have you ever received direct feedback from customers regarding packaging or ink performance?

Have you worked with cross‑functional teams to implement technical solutions in your previous positions?

Are you familiar with current trends and advancements in the packaging and inks industry?

Why we're a great company

We are one of the leading suppliers to the Packaging and Printing industries and have the most complete global portfolio of product offerings for Flexible Packaging, Paper & Board, Narrow Web and Publication – for both conventional and digital printing.