Technical Services Lead – Printing & Coatings(REMOTE) #ESF6357

COA Network Inc; Pine Bluff (AR); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Great Pay

Employee growth programs

Excellent benefits

Mentorship opportunities

Job summary

A leading printing services company in Pine Bluff, Arkansas is seeking a Technical Support Lead to manage and lead efforts for wide web flexo and gravure customers. Candidates should have a Bachelor's degree in a relevant technical field and at least 5 years of experience in technical roles. Responsibilities include overseeing troubleshooting and product evaluations, collaborating with various teams, and maintaining compliance with regulatory standards. This full-time role offers competitive pay and benefits alongside opportunities for professional growth.

Qualifications

• 5+ years in a technical role supporting wide web flexographic and/or gravure printing.
• Experience with water based and solvent based inks and coatings.
• Ability to manage technical projects independently.
• Ability to lead customer-facing technical engagements.

Responsibilities

• Manage and lead technical support for wide web flexo and gravure customers.
• Oversee troubleshooting, ink optimization, and product evaluations.
• Build strong relationships with key customer stakeholders.
• Collaborate with R&D, sales, manufacturing, and regulatory teams for tailored solutions.
• Develop technical service strategies to support retention and growth.
• Build relationships with customer stakeholders as the primary technical contact.
• Mentor technical representatives or field service personnel where applicable.
• Maintain technical documentation and reports for proactive issue resolution.
• Ensure compliance with safety, environmental, and regulatory standards.

Skills

Technical support

Customer engagement

Problem-solving

Communication

Color matching

Education

Bachelor's degree in Chemistry, Printing Technology, Engineering, or related technical field

Tools

Ink testing equipment

Job description

Overview

Our client operates internationally and is known for its focus on innovation in printing services. It invests in employee growth through training programs, mentorship opportunities, and career advancement initiatives. Autonomy in the workplace and well-liked management characterize the environment.

Top reasons to work with our client

• Our client operates internationally and is known for its focus on innovation in printing services.
• Invests in employee growth through training programs, mentorship opportunities, and career advancement initiatives.
• Excellent benefits
• Autonomy in the workplace
• Well-liked management

Let’s talk and discuss!

Job Type : Full Time

Location : Pine Bluff, Arkansas

Pay : Great Pay, Benefits

Job Description

What you will be doing:

• Manage and lead technical support for wide web flexo and gravure customers, ensuring optimal use of Flint Group's water and solvent based product lines.
• Oversee on-site troubleshooting, ink optimization, and product performance evaluations.
• Coordinate and lead press trials, product introductions, and technical audits at customer facilities.
• Collaborate with R&D, sales, manufacturing, and regulatory teams to deliver tailored technical solutions that meet customer needs.
• Develop and implement technical service strategies that support customer retention, growth, and innovation.
• Build strong relationships with key customer stakeholders, acting as the primary technical point of contact.
• Provide guidance and mentorship to technical representatives or field service personnel, where applicable.
• Maintain detailed technical documentation, service reports, and communication logs to support proactive issue resolution and continuous improvement.
• Ensure compliance with safety, environmental, and regulatory standards, particularly regarding solvent handling, emissions, and product stewardship.

Experience you will need

• Education: Bachelors degree in Chemistry, Printing Technology, Engineering, or a related technical field is preferred.
• 5+ years in a technical role supporting wide web flexographic and/or gravure printing.
• Proven experience with water based and solvent based inks and coatings used in flexible packaging.
• Demonstrated ability to lead customer-facing technical engagements and manage technical projects independently.
• Strong knowledge of pressroom processes, ink/substrate interactions, drying systems, and surface treatments.
• Skilled in color matching, print troubleshooting, and print defect analysis.
• Effective communicator with excellent customer service and cross-functional collaboration skills.
• Able to travel frequently (up to 70%) to customer sites, manufacturing plants, and regional meetings.