Senior Technical Service Lead for Wide Web Packaging

Flint Group; Lebanon (OH); On-site; USD 110,000 - 140,000; Full time

Job summary

Flint Group in Lebanon, Ohio, is seeking a Technical Service Manager to lead the technical interface with key customers in wide web flexo and gravure printing.

You will oversee technical support activities, manage customer relationships, and ensure successful product implementation and performance of water-based and solvent-based inks and coatings.

The role requires strong cross-functional collaboration with R&D, sales, manufacturing, and regulatory teams, and frequent travel up to 70%.

Qualifications

• Bachelor’s degree in Chemistry, Printing Technology, Engineering, or a related technical field.
• 5+ years in a technical role supporting wide web flexo/gravure printing.
• Experience with water-based and solvent-based inks and coatings.
• Ability to lead customer-facing technical engagements and projects.
• Strong knowledge of pressroom processes, ink/substrate interactions, drying systems, and surface treatments.
• Skilled in color matching and print troubleshooting.
• Excellent communication and cross-functional collaboration.
• Willingness to travel up to 70% to customer sites and plants.

Responsibilities

• Lead technical support for wide web flexo/gravure customers and ensure optimal ink line usage.
• Oversee on-site troubleshooting, ink optimization, and product performance evaluations.
• Coordinate press trials, product introductions, and technical audits at customer facilities.
• Collaborate with R&D, sales, manufacturing, and regulatory teams on tailored solutions.
• Develop service strategies to support retention, growth and innovation.
• Build relationships with key customer stakeholders as the main technical contact.
• Provide mentorship to technical reps or field service personnel.
• Maintain detailed service reports and logs for proactive issue resolution.
• Ensure safety, environmental, and regulatory compliance, especially solvent handling.

Skills

Pressroom knowledge

Ink/substrate interactions

Color matching

Print troubleshooting

Cross-functional collaboration

Customer-facing leadership

Travel readiness

Education

Bachelor's degree in Chemistry/Printing Technology/Engineering

Job description

Flint Group in Lebanon, Ohio, is seeking a Technical Service Manager to lead the technical interface with key customers in wide web flexo and gravure printing.

You will oversee technical support activities, manage customer relationships, and ensure successful product implementation and performance of water-based and solvent-based inks and coatings.

The role requires strong cross-functional collaboration with R&D, sales, manufacturing, and regulatory teams, and frequent travel up to 70%.