Technical Services Manager

Brilliance Cyber Systems; Livonia (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading technical solutions provider in Livonia, Michigan is seeking an experienced technical support specialist. The ideal candidate will have over 5 years of experience in flexographic printing and be skilled in managing customer relations. You will be responsible for providing technical support, conducting on-site troubleshooting, and leading projects that enhance product performance. Strong communication skills and the ability to travel frequently are essential for this role. This position offers opportunities for growth and innovation.

Qualifications

• Bachelor’s degree in Chemistry, Printing Technology, Engineering, or a related technical field is preferred.
• 5+ years in a technical role supporting wide web flexographic and/or gravure printing.
• Proven experience with water based and solvent based inks and coatings used in flexible packaging.

Responsibilities

• Manage and lead technical support for customers, ensuring optimal use of product lines.
• Oversee on-site troubleshooting and product performance evaluations.
• Develop and implement technical service strategies for customer retention.

Skills

Technical support for wide web flexo and gravure

Production performance evaluations

Ink optimization

Color matching

Effective communication

Education

Bachelor's degree in Chemistry or related field

Tools

Color management systems (e.g., X-R)

Job description

Responsibilities

• 1. Manage and lead technical support for wide web flexo and gravure customers, ensuring optimal use of Flint Group's water and solvent based product lines.
• 2 Oversee on site troubleshooting, ink optimization, and product performance evaluations.
• 3. Coordinate and lead press trials, product introductions, and technical audits at customer facilities.
• 4. Collaborate with R&D, sales, manufacturing, and regulatory teams to deliver tailored technical solutions that meet customer needs.
• 5. Develop and implement technical service strategies that support customer retention, growth, and innovation.
• 6. Build strong relationships with key customer stakeholders, acting as the primary technical point of contact.
• 7. Provide guidance and mentorship to technical representatives or field service personnel, where applicable.
• 8. Maintain detailed technical documentation, service reports, and communication logs to support proactive issue resolution and continuous improvement.
• 9. Ensure compliance with safety, environmental, and regulatory standards, particularly regarding solvent handling, emissions, and product stewardship.

Qualifications

• Education: Bachelor’s degree in Chemistry, Printing Technology, Engineering, or a related technical field is preferred.
• 5+ years in a technical role supporting wide web flexographic and/or gravure printing.
• Proven experience with water based and solvent based inks and coatings used in flexible packaging.
• Demonstrated ability to lead customer facing technical engagements and manage technical projects independently.
• Strong knowledge of pressroom processes, ink/substrate interactions, drying systems, and surface treatments.
• Skilled in color matching, print troubleshooting, and print defect analysis.
• Effective communicator with excellent customer service and cross functional collaboration skills.
• Able to travel frequently (up to 70%) to customer sites, manufacturing plants, and regional meetings.

Preferred Skills

• Experience with color management systems (e.g., X-R).
• Understanding of lamination, coating, and post print converting processes.
• Familiarity with VOC compliance, safety protocols, and system regulations.