IT Service Desk & Dispatch Coordinator

The HT Group; Rochester (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

The HT Group is seeking a Customer Service Representative in Rochester, MN to act as the primary point of contact for clients, coordinate service requests, dispatch technicians, and provide administrative support for efficient daily operations.

You will handle calls, emails, and tickets, maintain accurate records, and support procurement and vendor coordination in a technology-focused environment.

Qualifications

• Previous customer service, dispatching, administrative, or help desk experience.

Responsibilities

• Answer incoming customer calls, emails, and service requests while delivering exceptional customer service.
• Create, prioritize, and manage service tickets within the company's ticketing system.
• Coordinate technician schedules and dispatch field staff based on customer needs and service priority.
• Maintain accurate customer records, perform data entry, and support administrative workflows.
• Assist with procurement activities, vendor coordination, and preparing customer quotes for products and services.

Skills

Customer service

Communication

Organizational skills

Multitasking

Tools

Microsoft Office

CRM systems

Ticketing systems

Job description

The HT Group is seeking a Customer Service Representative in Rochester, MN to act as the primary point of contact for clients, coordinate service requests, dispatch technicians, and provide administrative support for efficient daily operations.

You will handle calls, emails, and tickets, maintain accurate records, and support procurement and vendor coordination in a technology-focused environment.