Tech-Driven IT Services Support Specialist

Concentrix; Maiden (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix, a leader in global business services, seeks a Customer Service Representative to support Information Technology services by delivering exceptional customer service. You will be a problem solver and communicator who is tech-savvy, maintaining high customer satisfaction and resolving inquiries to ensure a seamless experience with our technology solutions.

The ideal candidate will handle customer inquiries, resolve issues, and align with our commitment to excellence in service delivery

Qualifications

• Experience delivering excellent customer service in fast-paced environments.
• Strong problem-solving abilities and attention to detail.
• Clear and effective communication with customers and internal teams.

Responsibilities

• Handle customer inquiries related to Information Technology services.
• Resolve issues and provide timely, accurate solutions.
• Contribute to a seamless customer experience and uphold quality standards.

Skills

Customer service

Problem solving

Communication

Tech-savviness

Job description

Concentrix, a leader in global business services, seeks a Customer Service Representative to support Information Technology services by delivering exceptional customer service. You will be a problem solver and communicator who is tech-savvy, maintaining high customer satisfaction and resolving inquiries to ensure a seamless experience with our technology solutions.

The ideal candidate will handle customer inquiries, resolve issues, and align with our commitment to excellence in service delivery