Tech-Savvy IT Services Customer Support Specialist

Concentrix; North Carolina; On-site; USD 32,000 - 52,000; Full time

Job summary

Concentrix, a leader in global business services, seeks a Customer Service Representative to support Information Technology services. The role focuses on delivering exceptional customer service, solving problems, and communicating clearly while staying tech-savvy.

You will handle inquiries, resolve issues, and ensure a smooth customer experience aligned with our tech solutions. The ideal candidate is a strong communicator, a proactive problem solver, and committed to excellence in customer

Qualifications

• Problem solver with strong communication skills.
• Tech-savvy and able to understand IT-related solutions.
• Customer-focused approach to resolve inquiries and ensure satisfaction.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Resolve issues efficiently to maintain high customer satisfaction.
• Ensure a seamless customer experience aligned with IT solutions.

Skills

Customer service

Problem solving

Communication

Tech-savvy

Job description

Concentrix, a leader in global business services, seeks a Customer Service Representative to support Information Technology services. The role focuses on delivering exceptional customer service, solving problems, and communicating clearly while staying tech-savvy.

You will handle inquiries, resolve issues, and ensure a smooth customer experience aligned with our tech solutions. The ideal candidate is a strong communicator, a proactive problem solver, and committed to excellence in customer