Tech-Savvy IT Services Customer Support Specialist

Concentrix; Bethlehem (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix, a leader in global business services, is seeking a Customer Service Representative to support Information Technology services by providing exceptional customer service. The ideal candidate will be a problem solver and a communicator who is tech-savvy and capable of maintaining high customer satisfaction.

You will handle customer inquiries, resolve issues, and ensure a seamless customer experience aligned with our technology solutions.

Responsibilities

• Handle customer inquiries with professionalism and courtesy.
• Resolve issues promptly to restore optimal service levels.
• Maintain high customer satisfaction by leveraging IT solutions and clear communication.

Job description

Concentrix, a leader in global business services, is seeking a Customer Service Representative to support Information Technology services by providing exceptional customer service. The ideal candidate will be a problem solver and a communicator who is tech-savvy and capable of maintaining high customer satisfaction.

You will handle customer inquiries, resolve issues, and ensure a seamless customer experience aligned with our technology solutions.