IT Services Customer Support Specialist

Concentrix; Newton (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Concentrix in Newton, NC is seeking a Customer Service Representative to support our Information Technology services by delivering exceptional service and problem-solving for tech-related inquiries.

You will handle customer inquiries, resolve issues, and ensure a seamless experience aligned with our technology solutions, collaborating with teams to improve customer satisfaction and efficiency.

Qualifications

• Strong communication skills.
• Problem solver with a customer-first mindset.
• Tech-savvy and able to navigate information technology services.

Responsibilities

• Handle customer inquiries and resolve issues related to IT services.
• Provide exceptional customer service to ensure satisfaction and smooth experience.
• Work with technology solutions to improve customer interactions and outcomes.

Job description

Concentrix in Newton, NC is seeking a Customer Service Representative to support our Information Technology services by delivering exceptional service and problem-solving for tech-related inquiries.

You will handle customer inquiries, resolve issues, and ensure a seamless experience aligned with our technology solutions, collaborating with teams to improve customer satisfaction and efficiency.