Tech-Savvy In-Store Support Agent — Setup & Troubleshooting

Best Buy; Casper (WY); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Benefits package

Job summary

Best Buy Casper is seeking a Geek Squad Agent to be the first contact for technology support in-store. You’ll assess needs, provide time estimates, and guide customers on repairs or replacements.

Join a team that values knowledge, collaboration, and ongoing training, with a flexible schedule including holidays, nights and weekends. Prior retail or customer service exposure is preferred to help deliver exceptional service.

Qualifications

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends
• Passion for technology and desire to solve problems
• Ability to adapt and learn new skills in a fast-paced industry

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Communication

Tech savvy

Job description

Best Buy Casper is seeking a Geek Squad Agent to be the first contact for technology support in-store. You’ll assess needs, provide time estimates, and guide customers on repairs or replacements.

Join a team that values knowledge, collaboration, and ongoing training, with a flexible schedule including holidays, nights and weekends. Prior retail or customer service exposure is preferred to help deliver exceptional service.