Tech-Savvy Financial Support Associate (Orem, UT)

Sitel Corp.; Orem (UT); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Growth opportunities

Paid classroom-style training

Medical, dental, life and vision

401K contribution

Paid vacation time

Employee discounts

Referral bonuses

EAP & wellness program

Job summary

Foundever is hiring Tech-Savvy and Financial Customer Service Support Associates to support leading brands across voice and digital channels. You’ll resolve account and servicing inquiries, handle specialized requests, and document insights to improve the customer experience.

Success in this role requires strong troubleshooting skills, the ability to multitask across multiple platforms, and clear written and verbal communication.

Qualifications

• Customer service experience, including contact center experience preferred.
• Strong written and verbal communication, especially in high-emotion scenarios.
• Ability to learn quickly and navigate multiple systems while staying accurate.
• Willingness to receive coaching and apply feedback for improvement.
• Flexible to work evenings and weekends in a full-time shift pattern.

Responsibilities

• Resolve account and servicing inquiries via voice and digital channels.
• Identify, document, and escalate product issues and customer-impacting trends.
• Update and follow support documentation to ensure accuracy and consistency.
• Document insights to improve the customer experience.

Skills

Customer service

Written & verbal communication

Multitasking across platforms

Troubleshooting

Coachability / learning

Time management

Education

High school diploma or equivalent

Job description

Foundever is hiring Tech-Savvy and Financial Customer Service Support Associates to support leading brands across voice and digital channels. You’ll resolve account and servicing inquiries, handle specialized requests, and document insights to improve the customer experience.

Success in this role requires strong troubleshooting skills, the ability to multitask across multiple platforms, and clear written and verbal communication.