Remote Customer Success Associate - Fintech Retirement

Humaninterest; Lindon (UT); Hybrid; USD 24,796 - 27,552; Full time

Benefits offered by this job

401(k) match

Health insurance

Dental & vision insurance

Parental leave

Work-from-home stipend

Lifestyle stipend

Mental health support

Student loan resources

Team events

Job summary

Human Interest is seeking a Customer Success Support Associate in Lindon, UT to be the frontline face of the company. You'll help customers maximize our retirement savings platform and resolve inquiries with empathy and efficiency.

This role offers a defined career ladder within Customer Success, opportunities for growth, and a standard 40-hour work week with a hybrid schedule (in-office Monday-Thursday, remote Friday).

Qualifications

• 1+ years in a customer-facing role (customer support or account management) or equivalent college experience.
• Strong communication, empathy, and problem-solving skills.
• Able to manage multiple tasks in a fast-paced, open-office environment.

Responsibilities

• Handle inbound customer inquiries via phone, live chat, and email.
• Identify root causes and resolve issues in one touchpoint.
• Document case notes with context, actions, and next steps.

Skills

Customer support

Communication

Organization

Multitasking

Empathy

Phone support

Problem solving

Job description

Human Interest is seeking a Customer Success Support Associate in Lindon, UT to be the frontline face of the company. You'll help customers maximize our retirement savings platform and resolve inquiries with empathy and efficiency.

This role offers a defined career ladder within Customer Success, opportunities for growth, and a standard 40-hour work week with a hybrid schedule (in-office Monday-Thursday, remote Friday).