Customer Support Associate

Sitel Corp.; Orem (UT); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Growth opportunities

Paid classroom-style training

Medical, dental, life and vision

401K contribution

Paid vacation time

Employee discounts

Referral bonuses

EAP & wellness program

Job summary

Foundever is hiring Tech-Savvy and Financial Customer Service Support Associates to support leading brands across voice and digital channels. You’ll resolve account and servicing inquiries, handle specialized requests, and document insights to improve the customer experience.

Success in this role requires strong troubleshooting skills, the ability to multitask across multiple platforms, and clear written and verbal communication.

Qualifications

• Customer service experience, including contact center experience preferred.
• Strong written and verbal communication, especially in high-emotion scenarios.
• Ability to learn quickly and navigate multiple systems while staying accurate.
• Willingness to receive coaching and apply feedback for improvement.
• Flexible to work evenings and weekends in a full-time shift pattern.

Responsibilities

• Resolve account and servicing inquiries via voice and digital channels.
• Identify, document, and escalate product issues and customer-impacting trends.
• Update and follow support documentation to ensure accuracy and consistency.
• Document insights to improve the customer experience.

Skills

Customer service

Written & verbal communication

Multitasking across platforms

Troubleshooting

Coachability / learning

Time management

Education

High school diploma or equivalent

Job description

Foundever is hiring Tech-Savvy and Financial Customer Service Support Associates to support leading brands across voice and digital channels. You’ll resolve account and servicing inquiries, handle specialized requests, and document insights to improve the customer experience. Success in this role requires strong troubleshooting skills , the ability to multitasking across multiple platforms , and clear written and verbal communication. Join a supportive team while you grow through coaching, ongoing learning, and clear career pathways.

Location Requirements: Must live within the commuting range and be able to work in our Orem site at 545 East University Parkway, Orem, UT

Why You Should Join Us

• Competitive wages starting at $17/h
• Join a supportive community focused on engagement and recognition
• Excellent growth opportunities - 93% of our management teams is hired from within
• Hands-on paid classroom-style training, as well as ongoing job specific training
• Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program
• Employee discounts and referral bonuses

What We Are Looking For

• The flexibility to work various full-time shifts, including evenings and weekends
• Ability to identify, document, and elevate product issues and customer-impacting trends
• Ability to update and follow support documentation and workflows to ensure accuracy and consistency
• Must legally be able to work in the US
• Must be at least 18 yrs of age
• Highschool diploma or equivalent
• Must pass a background check

Key Skills

• You have customer service/contact center experience; financial services, payments, or lending exposure is a plus
• You can communicate clearly and professionally, including in high-emotion or sensitive situations
• You can learn quickly and navigate multiple systems while maintaining accuracy
• You’re coachable, apply feedback, and stay focused on continuous improvement
• You can manage time and priorities effectively in a fast-paced environment

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 130,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Military Friendly

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.