Customer Support Associate

Foundever; Orem (UT); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Matching

Paid Vacation

EAP Program

Wellness Program

Employee Discounts

Referral Bonuses

Career Growth

Job summary

Foundever is hiring Financial Customer Service Representatives to provide high-quality support for lending products across voice and digital channels. You will resolve loan and servicing inquiries, guide customers through payment steps, and handle specialized requests following defined procedures.

The role requires a high school diploma and the ability to work in our Orem, UT site. Training is provided, with comprehensive benefits and growth opportunities within a global CX leader.

Qualifications

• Experience in customer service or contact center environments.
• Clear, professional communication under pressure.
• Ability to learn quickly and navigate multiple systems while staying accurate.
• Coachable and receptive to feedback for continuous improvement.
• Ability to manage time and priorities in a fast-paced setting.
• Willingness to work a rotating schedule, including weekends and holidays.
• Must be legally able to work in the United States, at least 18 years old.

Responsibilities

• Resolve lending and loan-servicing inquiries across phone, email, and messaging.
• Support servicing needs, including accounts up to 120 days past due.
• Guide customers through in-app payment steps and available options.
• Handle intake, documentation, and routing for specialized requests (hardship, SCRA, bankruptcy, regulatory complaints, refunds).
• Identify, document, and elevate product issues and customer-impacting trends.
• Update and follow support documentation and workflows to ensure accuracy.

Skills

Customer Service

Call Center

Communication

Multi-System Navigation

Feedback & Coaching

Time Management

Flexible Schedule

Education

High School Diploma

Job description

Foundever is hiring Financial Customer Service Representatives to deliver high-quality support for lending products across voice and digital channels. This role focuses on resolving loan and servicing inquiries, handling specialized requests, and capturing insights that improve the customer experience.

Location Requirements

Must live within the commuting range and be able to work in our Orem site at 545 East University Parkway, Orem, UT

Why You Should Join Us

• $18/H
• Evenings Off! Hours of operation are from 6am to 6pm
• Join a supportive community focused on engagement and recognition
• Hands-on paid classroom-style training, as well as ongoing job specific training
• Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program
• Employee discounts and referral bonuses
• Excellent growth opportunities - 93% of our management teams is hired from within

What We Are Looking For

• Ability to resolve lending and loan-servicing inquiries across phone, email, and messaging
• Ability to support servicing needs, including accounts up to 120 days past due
• Ability to guide customers through in-app payment steps and available options
• Experience with intake, documentation, and routing for specialized requests (hardship, SCRA, bankruptcy, regulatory complaints, refunds) using defined procedures
• Ability to identify, document, and elevate product issues and customer-impacting trends
• Ability to update and follow support documentation and workflows to ensure accuracy and consistency
• Must legally be able to work in the US
• Must be at least 18 yrs of age
• Highschool diploma or equivalent
• Must pass a background check

Key Skills

• You have customer service/contact center experience; financial services, payments, or lending exposure is a plus
• You can communicate clearly and professionally, including in high-emotion or sensitive situations
• You can learn quickly and navigate multiple systems while maintaining accuracy
• You're coachable, apply feedback, and stay focused on continuous improvement
• You can manage time and priorities effectively in a fast-paced environment
• You can work a rotating schedule, including weekends and public holidays as needed

About Foundever®

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Military Friendly

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.