Tech-Savvy Customer Experience Pro (Full-Time)

HomePro; Carrollton (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full-time position

401K with company match

Free gym on-site

Paid Holidays

Job summary

HomePro is a Texas-based company focused on security, home entertainment and home automation. We are seeking a motivated Customer Service Representative to be at the forefront of delivering exceptional experiences to customers who love technology.

Join a team that values teamwork and efficient order processing, with a full-time schedule and benefits after 60 days. If you have excellent communication skills and a passion for tech, this role could be a great fit.

Qualifications

• Previous customer service experience.
• Interest in technology and home products.
• Strong verbal and written communication skills.
• Ability to explain technical concepts clearly.

Responsibilities

• Assist customers with questions and provide guidance on home technology products and services.
• Process orders accurately and efficiently.
• Resolve customer issues and complaints with solutions.
• Stay informed on product features and benefits; communicate to customers clearly.
• Collaborate with sales, tech support, and logistics to meet customer needs.
• Record interactions and inquiries in the customer service software.

Skills

Customer service

Tech literacy

Communication

Empathy

Multitasking

Teamwork

Bilingual (bonus)

Education

High school diploma or equivalent

Job description

HomePro is a Texas-based company focused on security, home entertainment and home automation. We are seeking a motivated Customer Service Representative to be at the forefront of delivering exceptional experiences to customers who love technology.

Join a team that values teamwork and efficient order processing, with a full-time schedule and benefits after 60 days. If you have excellent communication skills and a passion for tech, this role could be a great fit.