Customer Service Representative | SB Technical Support

Spectrum Business; Louisville (KY); On-site; USD 32,000 - 52,000; Full time

Job summary

Spectrum is seeking a customer-focused specialist to provide technical support for Spectrum internet, phone, and video services. You will troubleshoot core issues, resolve billing inquiries, and explain product options to customers.

Ideal candidates have 6+ months of customer service or related experience, strong English communication, and the ability to navigate multiple systems while delivering high-quality service in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• Experience providing core technical support and customer service to external customers is preferred.
• Ability to read, write, speak and understand English is required.

Responsibilities

• Provide prompt support for Spectrum internet, phone and video services by troubleshooting and resolving core technical issues.
• Address billing inquiries and facilitate payment processing with accuracy and professionalism.
• Present and explain Spectrum products and services to customers to ensure they understand available options.
• Manage customer interactions efficiently, consistently delivering quality and integrity.
• Document all actions and updates to customer accounts clearly and thoroughly.
• Escalate complex customer issues to management or support teams as needed for resolution.
• Participate in coaching sessions to continuously improve customer service performance.
• Comply with Spectrum’s policies, procedures and work schedules.

Skills

Reading/writing/speaking English

Organization & time management

Interpersonal skills

Multitasking

Customer service mindset

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

General software applications

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Curious about a role where your problem-solving skills can truly have influence on customers every day? At Spectrum, you’ll address technical questions and billing inquiries while ensuring each interaction leaves a lasting positive impression. As a trusted resource, you help elevate customer satisfaction and contribute to Spectrum’s commitment to service excellence.

How You’ll Make An Impact

• Provide prompt support for Spectrum internet, phone and video services by troubleshooting and resolving core technical issues
• Address billing inquiries and facilitate payment processing with accuracy and professionalism
• Present and explain Spectrum products and services to customers to ensure they understand available options
• Manage customer interactions efficiently, consistently delivering quality and integrity
• Document all actions and updates to customer accounts clearly and thoroughly
• Escalate complex customer issues to management or support teams as needed for resolution
• Participate in coaching sessions to continuously improve customer service performance
• Comply with Spectrum’s policies, procedures and work schedules

Working Conditions

• Work in normal office conditions

Required Qualifications

Education

• High school diploma or equivalent

Experience

• Experience providing core technical support and customer service to external customers

Skills

• Ability to read, write, speak and understand English

Preferred Qualifications

Experience

• 6+ months of customer service or related experience
• 6+ months of core technical support experience
• 6+ months of heavy volume phone experience
• 6+ months of working with computers and software applications
• Experience working in cable operations or telecommunications call center

Skills

• Ability to navigate multiple systems, applications, and tools while handling calls and maintaining a high standard of customer service
• Ability to handle multiple tasks
• Strong organization and time management skills
• Proven interpersonal skills
• Proficiency with PCs, Microsoft Office Suite and general intranet navigation

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

CCM121 2026-81496 CCM121 2026

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.