Customer Service Representative | Technical Support

Spectrum; Louisville (KY); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Comprehensive pay and benefits package

Career growth opportunities

Job summary

A leading telecommunications company seeks a Technical Support Customer Service Representative to assist B2B customers with network and connectivity issues. The role requires strong problem-solving abilities and effective communication to maintain relationships with business clients. Qualified candidates should have a high school diploma, experience in customer service, and D/I abilities. The position offers various schedules, opportunities for career growth, and a comprehensive benefits package.

Qualifications

• 6+ months of customer service or related experience is preferred.
• 6+ months of basic technical support experience and heavy volume phone experience.
• Dependable, problem-solving skills, and resilience are essential.

Responsibilities

• Answer inbound tech support calls and consult with customers during troubleshooting.
• Establish and maintain professional relationships with business customers.
• Document customer interactions and navigate various systems during calls.

Skills

Communication

Diagnostic/troubleshooting

Customer service

Multitasking

Adaptable

Education

High school diploma or equivalent

Tools

MS Office

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you enjoy working with business to business (B2B) customers? Are you tech-savvy and adept at multitasking? Do you enjoy listening to and solving problems? If so, working as a technical support Customer Service Representative at Spectrum and supporting our business customers may be right for you.

At Spectrum, we keep America’s businesses connected by delivering Internet, Voice, and Video solutions to power their evolving business and network needs. As a Customer Service Rep focused on tech support, you will use your problem-solving and communication skills to resolve network and connectivity issues, and keep businesses connected to what matters most. Every day, you will help strengthen relationships between Spectrum and our business customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

• Representing a Fortune 100 company and being the voice of Spectrum
• Learning about our network hardware and equipment, network configurations, products, and services to provide knowledgeable tech support to business customers
• Establishing and maintaining professional, positive relationships with our customers
• Answering inbound tech support calls, and using empathy to understand potential issues and consult with customers during the troubleshooting process
• Collaborating with their team and working in a performance-driven environment

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office serving on the front lines of customer support, navigating various systems, and documenting customer interactions. If you enjoy technology and variety in your work, you’ll enjoy our dynamic team environment.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

Preferred Qualifications

• Experience: 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months of working with computers and software applications; previous work in cable operations
• Technical Skills: MS Office, computer skills, typing
• Skills: Communication, diagnostic/troubleshooting, customer service
• Abilities: Dependable, problem-solving, professionalism, multitasking, proactive, adaptable, resilient
• Certifications: Technical certifications (Cisco or CompTIA)
• Knowledge of: Domain infrastructures (DNS, email) and/or hybrid fiber coaxial (HFC) networks

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.