Tech-Savvy Customer Support Pro

Cox Enterprises; Matteson (IL); On-site; USD 30,000 - 42,000; Full time

Job summary

Cox Enterprises is seeking a customer service representative to support customers in Matteson, IL. You will respond via phone, email, chat, and ticketing systems, listen actively, and resolve standard technical issues while maintaining professionalism.

Role requires basic computer knowledge, flexibility to work evenings and weekends, and strong written and oral communication skills; bilingual English/Spanish is preferred.

Qualifications

• High School Diploma/GED.
• Generally, less than 2 years of experience.
• Schedule – must have flexibility to work evenings, weekends, holidays as required.
• Multi-task and prioritize; ability to handle multiple projects/tasks.
• Foundational computer/tech skills, internet, email.
• Excellent oral and written communications, especially phone/email.
• Experience in a contact center metrics-driven environment.
• Strong communication and basic computer knowledge.
• Ability to operate under tight pressure.
• Experience in the automotive industry.
• Bilingual English-Spanish preferred.

Responsibilities

• Receive and respond to customer requests through multiple channels (phone, email, chat, ticketing).
• Listen actively and maintain professionalism in all interactions.
• Troubleshoot and resolve standard technical/account issues.
• Escalate complex issues to appropriate internal teams.
• Document customer interactions, issues, and resolutions in company systems.
• Follow security protocols when accessing customer information.
• Collaborate with internal teams to ensure timely issue resolution.
• Support customer education and training as needed.
• Maintain customer relationships through quality service delivery.
• Perform related duties as assigned by supervisor.

Skills

Customer service

Multitasking

Communication

Problem solving

Team collaboration

Bilingual English/Spanish

Education

High School Diploma

Tools

CRM software

Job description

Cox Enterprises is seeking a customer service representative to support customers in Matteson, IL. You will respond via phone, email, chat, and ticketing systems, listen actively, and resolve standard technical issues while maintaining professionalism.

Role requires basic computer knowledge, flexibility to work evenings and weekends, and strong written and oral communication skills; bilingual English/Spanish is preferred.