Customer Care Specialist I - Multichannel Support

Cox; Euless (TX); On-site; USD 22,854 - 34,247; Full time

Benefits offered by this job

Paid time off

Holidays

Bereavement leave

Time off to vote

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox in Texas is seeking a customer service associate to respond to requests via phone, email, chat, and ticketing systems. You will listen, troubleshoot, document interactions, and assist with education and training while maintaining security and quality relationships.

The role requires a high school diploma, flexibility to work evenings and weekends, and preferred experience in automotive sales/service with bilingual English-Spanish skills.

Qualifications

• High School Diploma or GED required.
• Less than 2 years of experience.
• Flexible schedule including evenings, weekends, and holidays.
• Strong communication and basic computer skills.
• Experience in a contact center metrics-driven environment.
• Experience in the automotive industry preferred.
• Bilingual English-Spanish preferred.

Responsibilities

• Receive and respond to customer requests through various channels (phone, email, chat, ticketing).
• Listen actively and maintain professionalism in all interactions.
• Troubleshoot and resolve standard technical and account-related issues.
• Escalate complex issues to internal teams.
• Document customer interactions, issues, and resolutions in company systems.
• Follow security protocols when accessing customer information.
• Collaborate with internal teams to resolve issues.
• Support customer education and training as needed.
• Maintain customer relationships through quality service.
• Perform related duties as assigned by the supervisor.

Skills

Excellent communication

Multi-tasking

Time management

Phone support

Written communication

Basic computer knowledge

Ability to work under pressure

Bilingual English-Spanish

Education

High School Diploma/GED

Job description

Cox in Texas is seeking a customer service associate to respond to requests via phone, email, chat, and ticketing systems. You will listen, troubleshoot, document interactions, and assist with education and training while maintaining security and quality relationships.

The role requires a high school diploma, flexibility to work evenings and weekends, and preferred experience in automotive sales/service with bilingual English-Spanish skills.