Hybrid Customer Care Pro – Tech & Auto Support

CAI Cox Automotive Corp Svcs., LLC; Matteson (IL); Hybrid; USD 24,796 - 37,195; Full time

Benefits offered by this job

Sixteen hours PTO monthly

Seven paid holidays

Health insurance

401(k)

Job summary

Cox Automotive in the United States is hiring a Customer Care Specialist I to handle customer inquiries via phone, email, chat, and tickets. The role emphasizes active listening, professionalism, and timely issue resolution within a hybrid work model.

The position requires a high school diploma, less than two years of experience, and flexibility to work evenings, weekends, and holidays. Knowledge of CRM systems and bilingual English/Spanish are advantageous.

Qualifications

• High School Diploma or GED required.
• Generally less than 2 years of experience.
• Must be flexible to work evenings, weekends, holidays.
• Ability to multitask and prioritize multiple projects.
• Basic computer literacy (internet, email).
• Experience in a contact center metrics driven environment.
• Experience in the automotive industry preferred.
• Bilingual English–Spanish preferred.

Responsibilities

• Receive and respond to customer requests through phone, email, chat, and ticketing systems.
• Listen actively and maintain professionalism in all interactions.
• Troubleshoot and resolve standard technical and account-related issues.
• Escalate complex issues to appropriate internal teams or specialists.
• Document customer interactions, issues, and resolutions in company systems.
• Follow security protocols when accessing customer information.
• Collaborate with internal teams to ensure timely issue resolution.
• Support customer education and training as needed.
• Maintain customer relationships through quality service delivery.
• Perform related duties as assigned by the supervisor.

Skills

Customer service

Communication

Multitasking

Bilingual English/Spanish

Technology literacy

Education

High School Diploma/GED

Tools

Ticketing systems

CRM

Job description

Cox Automotive in the United States is hiring a Customer Care Specialist I to handle customer inquiries via phone, email, chat, and tickets. The role emphasizes active listening, professionalism, and timely issue resolution within a hybrid work model.

The position requires a high school diploma, less than two years of experience, and flexibility to work evenings, weekends, and holidays. Knowledge of CRM systems and bilingual English/Spanish are advantageous.