Customer Care Specialist I: Tech Support & Service

Cox Automotive Inc.; Matteson (IL); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Paid time off and holidays

Bereavement leave

Voting and jury duty time off

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive Inc. in Illinois is seeking a Customer Support Associate to respond to inquiries via phone, email, chat, and ticketing systems. You will actively listen, resolve routine issues, and escalate complex cases to specialized teams.

The role requires a High School Diploma/GED, flexibility to work evenings and weekends, and strong communication skills. Automotive domain knowledge and bilingual English/Spanish are valued assets.

Qualifications

• High School Diploma or GED required.
• Less than 2 years of experience preferred.
• Flexibility to work evenings, weekends, and holidays.
• Strong written and verbal communication skills.
• Experience in a contact center environment.
• Automotive industry experience a plus.
• Bilingual English/Spanish preferred.

Responsibilities

• Receive and respond to customer requests via phone, email, chat, and ticketing systems.
• Listen actively and maintain professionalism in all interactions.
• Troubleshoot standard technical and account issues.
• Escalate complex problems to appropriate internal teams.
• Document interactions, issues, and resolutions in company systems.
• Follow security protocols when handling customer information.
• Collaborate with internal teams to ensure timely resolution.
• Support customer education and training as needed.
• Maintain customer relationships through quality service.
• Perform related duties as assigned by supervisor.

Skills

High School Diploma

Less than 2 years experience

Evenings/weekends

Multi-tasking

Computer basics

Communication skills

Contact center metrics

Automotive industry

Bilingual English‑Spanish

Education

High School Diploma/GED

Job description

Cox Automotive Inc. in Illinois is seeking a Customer Support Associate to respond to inquiries via phone, email, chat, and ticketing systems. You will actively listen, resolve routine issues, and escalate complex cases to specialized teams.

The role requires a High School Diploma/GED, flexibility to work evenings and weekends, and strong communication skills. Automotive domain knowledge and bilingual English/Spanish are valued assets.