Entry-Level Customer Care Specialist — Multichannel Support

Cox Automotive Inc.; Tolleson (AZ); On-site; USD 23,000 - 34,000; Full time

Job summary

Cox Automotive Inc. is seeking a customer support associate in Tolleson, AZ. You will handle inquiries via phone, email, chat, and tickets, maintaining professional communication and accuracy in documentation.

The role requires the ability to troubleshoot standard issues and coordinate with internal teams to resolve complex problems. Flexibility to work evenings, weekends, and holidays is expected. Industry experience is a plus, and bilingual English-Spanish abilities are preferred to better

Qualifications

• Experience in a contact center or high-volume calling environment.
• Strong verbal and written communication skills.
• Ability to work evenings, weekends, and holidays as required.
• Experience in the automotive industry is a plus.
• Basic computer and internet knowledge.

Responsibilities

• Receive and respond to customer requests via phone, email, chat, and ticketing systems.
• Listen actively and maintain professionalism in all interactions.
• Troubleshoot and resolve standard technical and account-related issues.
• Escalate complex issues to appropriate internal teams.
• Document interactions, issues, and resolutions in company systems.

Skills

Multitasking

Communication

Customer service

Problem solving

Team collaboration

Technical basics

Bilingual English-Spanish

Education

High School Diploma/GED

Job description

Cox Automotive Inc. is seeking a customer support associate in Tolleson, AZ. You will handle inquiries via phone, email, chat, and tickets, maintaining professional communication and accuracy in documentation.

The role requires the ability to troubleshoot standard issues and coordinate with internal teams to resolve complex problems. Flexibility to work evenings, weekends, and holidays is expected. Industry experience is a plus, and bilingual English-Spanish abilities are preferred to better