Industrial Inside Sales & Service Specialist

Applied Industrial Technologies; Highland Heights (OH); On-site; USD 40,000 - 56,000; Full time

Job summary

Applied Industrial Technologies is seeking a Customer Service Sales Representative in Ohio to handle customer inquiries, process orders, and prepare quotes while coordinating repairs and service work. The role blends inside sales, order management, and basic technical support to ensure customer satisfaction and profitability.

You will manage pricing, margins, and product recommendations, build strong customer relationships, and work across multiple departments to resolve issues in a fast-paced

Qualifications

• Experience in customer service or inside sales within industrial distribution.
• Ability to understand pricing, margins, and profitability impact.
• Strong written and verbal communication and organizational skills.
• Experience with ERP or order-entry systems and MS Office.

Responsibilities

• Respond to inquiries via phone, email, and other channels.
• Enter and manage orders accurately and efficiently.
• Prepare quotes using pricing, cost, and margin guidelines.
• Coordinate repairs and service work with customers and technicians.
• Maintain ERP data accuracy for customers, orders, quotes.

Skills

Customer service

Inside sales

Order entry

ERP experience

Communication skills

Mechanical aptitude

Education

High school diploma or equivalent

Tools

ERP system

Microsoft Office

Job description

Applied Industrial Technologies is seeking a Customer Service Sales Representative in Ohio to handle customer inquiries, process orders, and prepare quotes while coordinating repairs and service work. The role blends inside sales, order management, and basic technical support to ensure customer satisfaction and profitability.

You will manage pricing, margins, and product recommendations, build strong customer relationships, and work across multiple departments to resolve issues in a fast-paced