Industrial Customer Experience Specialist

OTC Industrial Technologies; Murray (UT); On-site; USD 34,000 - 41,000; Full time

Job summary

OTC Industrial Technologies in Murray, UT seeks a Customer Service Representative to be the primary customer contact, processing inquiries, quotes, returns and orders, and maintaining ERP/CRM records.

Ideal candidates have an associate degree or equivalent (or HS diploma with related experience), strong communication and data-entry skills, and proficiency with Microsoft Office. Compensation ranges from $25.00 to $30.00 per hour.

Qualifications

• Associate degree or two-year college; or HS diploma with three years related experience.
• Preferred experience in industrial distribution.
• Excellent customer relations and problem-solving skills.
• Strong verbal, written, and interpersonal communication skills.
• Detail oriented with accurate data entry skills.
• Capable of working independently and as a team member.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams).
• Ability to understand written and oral English and to use computer, email, spreadsheets, and look up documents online.

Responsibilities

• Serves as a primary contact for customers, assuring superior service levels are met and exceeded.
• Timely processing and communication of inquiries, quoting, returns and orders.
• Knowledge of account requirements and special situations; ability to get results for customers.
• Gain specialized technical knowledge about products and applications.
• Maintain knowledge of and utilize vendor portals.
• Maintain appropriate records in ERP and CRM.
• Gather and provide information to sales and management team.
• Collaborate with others; be a team player.
• Provide troubleshooting assistance; assist with shipment issues; resolve product problems.
• Follow up with customers to ensure issues are resolved to their satisfaction.
• Understand and adhere to approved suppliers for goods and services.
• Collaborate on quotes for products/services with customers/outside sellers.
• Review pricing records and suggest actions to cognate sales outcomes.
• Create/update product and customer records; upsell and cross-sell where appropriate.
• Handle advanced order entry including non-standard stock orders (BL, JIT, kits).
• Performs other tasks as assigned by lead/manager.

Skills

Customer relations

Problem solving

Verbal communication

Written communication

Data entry accuracy

Team player

Independent worker

Microsoft Office

English proficiency

Interpersonal skills

Education

Associate degree or equivalent

High School Diploma with 3 years related experience

Tools

ERP/CRM systems

Microsoft Office Suite

Job description

OTC Industrial Technologies in Murray, UT seeks a Customer Service Representative to be the primary customer contact, processing inquiries, quotes, returns and orders, and maintaining ERP/CRM records.

Ideal candidates have an associate degree or equivalent (or HS diploma with related experience), strong communication and data-entry skills, and proficiency with Microsoft Office. Compensation ranges from $25.00 to $30.00 per hour.