Tech-Savvy Customer Service Pro in AI-Driven Growth

Genpact; Richardson (TX); On-site; USD 21,593 - 30,754; Full time

Job summary

A global technology services firm is looking for a full-time Customer Service Representative in Richardson, TX. The role involves managing client concerns, addressing past due accounts, and ensuring customer satisfaction. Ideal candidates will have strong communication skills, be able to work in a fast-paced environment, and are open to shift rotations. Compensation is $19/hr with opportunities for growth in a values-driven culture. Join a team committed to AI, digital innovation, and operational excellence.

Qualifications

• Experience in a fast-paced environment with established quality standards.
• High level of confidentiality and professionalism.
• Willingness to rotate shifts and weekly offs.

Responsibilities

• Handle inbound and outbound calls with effective communication.
• Ensure accounts are current and provide long-term solutions.
• Take additional training as suggested by management.

Skills

Good written and verbal communication skills

Negotiation skills

Problem-solving

Ability to work in a team

Tools

MS Word

Excel

Job description

A global technology services firm is looking for a full-time Customer Service Representative in Richardson, TX. The role involves managing client concerns, addressing past due accounts, and ensuring customer satisfaction. Ideal candidates will have strong communication skills, be able to work in a fast-paced environment, and are open to shift rotations. Compensation is $19/hr with opportunities for growth in a values-driven culture. Join a team committed to AI, digital innovation, and operational excellence.