Tech-Savvy Customer Relations Specialist

American Burglary & Fire Inc.; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

401(k) with company match

Health, dental, vision insurance

Life insurance

Job summary

ABF Security, a leader in residential and commercial security across the region, seeks a personable Customer Relationship Specialist to join our Technical Support team at our Fenton, Missouri headquarters. The role emphasizes delivering exceptional customer service while handling technical questions and coordinating service activities.

You will troubleshoot, create and track service calls, schedule appointments, and ensure clear communication with technicians and customers.

Qualifications

• Customer/Client service experience required; six or more months of technical customer service preferred.
• Exceptional written and verbal communication skills.
• Strong critical thinking and problem-solving abilities.
• Self-motivated team member in a high-energy environment.

Responsibilities

• Troubleshooting, reporting, scheduling and answering general technical questions.
• Creating, processing and tracking all service calls.
• Distributing work orders to technicians.
• Scheduling service appointments with customers.
• Responding to daily service desk emails.
• Escalating problems and reassigning calls when appropriate.
• Accurately reporting service data.
• Maintaining effective communication with service team members.
• Developing knowledge of operating standards and procedures.
• Providing customer contacts for post-installation problems.

Skills

Customer service

Communication skills

Problem solving

Technical aptitude

Education

High school diploma or equivalent

Job description

ABF Security, a leader in residential and commercial security across the region, seeks a personable Customer Relationship Specialist to join our Technical Support team at our Fenton, Missouri headquarters. The role emphasizes delivering exceptional customer service while handling technical questions and coordinating service activities.

You will troubleshoot, create and track service calls, schedule appointments, and ensure clear communication with technicians and customers.