Customer Relationship Specialist

American Burglary & Fire Inc.; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

401(k) with company match

Health, dental, vision insurance

Life insurance

Job summary

ABF Security, a leader in residential and commercial security across the region, seeks a personable Customer Relationship Specialist to join our Technical Support team at our Fenton, Missouri headquarters. The role emphasizes delivering exceptional customer service while handling technical questions and coordinating service activities.

You will troubleshoot, create and track service calls, schedule appointments, and ensure clear communication with technicians and customers.

Qualifications

• Customer/Client service experience required; six or more months of technical customer service preferred.
• Exceptional written and verbal communication skills.
• Strong critical thinking and problem-solving abilities.
• Self-motivated team member in a high-energy environment.

Responsibilities

• Troubleshooting, reporting, scheduling and answering general technical questions.
• Creating, processing and tracking all service calls.
• Distributing work orders to technicians.
• Scheduling service appointments with customers.
• Responding to daily service desk emails.
• Escalating problems and reassigning calls when appropriate.
• Accurately reporting service data.
• Maintaining effective communication with service team members.
• Developing knowledge of operating standards and procedures.
• Providing customer contacts for post-installation problems.

Skills

Customer service

Communication skills

Problem solving

Technical aptitude

Education

High school diploma or equivalent

Job description

ABF Security, a leader in residential and commercial security, fire, access control and entertainment systems across the region, is looking for a personable, solutions-oriented Customer Relationship Specialist to join our Technical Support team at our Fenton, Missouri headquarters. At ABF, we know our success is a result of our employees - and our leading-edge technology, the highest standards of quality and service, and our outstanding people make ABF Security the industry's employer of choice.

If you are personable and able to build rapport with customers and clients while addressing technical questions and issues and enjoy a dynamic, fun workplace culture and looking for an opportunity with a stable, thriving organization with no glass ceilings on growth and development opportunities, we want to talk to you!

As a Customer Relationship Specialist, you will be responsible for:

• Troubleshooting, reporting, scheduling and answering general technical questions
• Creating, processing and tracking all service calls
• Distributing work orders to all technicians
• Scheduling service appointments with customers
• Responding to daily service desk emails
• Escalating problems and reassigning calls when appropriate
• Accurately reporting service data
• Maintaining effective communication with service team members
• Developing a working knowledge of all operating standards, practices, and procedures
• Providing customer contacts for all post-installation problems

A great fit for a Customer Relationship Specialist will possess or demonstrate the following attributes and experience:

• Customer/Client Service experience is required; six or more months of technical customer service experience is highly preferred
• Exceptional communication, written and verbal, and customer service skills
• Superior critical thinking and problem-solving skills
• Self-motivated personality who thrives being part of a high energy, goal oriented team
• High school diploma or equivalent

Comprehensive and Competitive Compensation and Benefits:

• Competitive compensation with plenty of growth potential, full training, Paid Time Off and paid holidays, medical, dental, vision, accident, and employer paid disability and life insurance that starts on the 1st of the month following a start date, 401(K) with company match, profit sharing, company social events and wellness initiatives, certification reimbursement and more!

ABF Security is An Equal Opportunity Employer:

ABF does not discriminate against candidates, employees or former employees and encourages women, minorities, veterans and those with disabilities to apply.