Technical Support & Customer Care Specialist

ABF; Fenton (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with match

Profit sharing

Certification reimbursement

Job summary

ABF Security in Fenton, Missouri is seeking a personable Customer Relationship Specialist to join our Technical Support team. You will troubleshoot technical questions, manage service calls, schedule appointments and coordinate with technicians in a fast-paced, team-driven environment.

The ideal candidate has customer service experience, strong communication and problem-solving skills, and a high school diploma or equivalent.

Qualifications

• Customer/Client Service experience is required; six or more months of technical customer service experience is highly preferred
• Exceptional communication, written and verbal, and customer service skills
• Superior critical thinking and problem-solving skills
• Self-motivated personality who thrives being part of a high energy, goal oriented team
• High school diploma or equivalent

Responsibilities

• Troubleshooting, reporting, scheduling and answering general technical questions
• Creating, processing and tracking all service calls
• Distributing work orders to all technicians
• Scheduling service appointments with customers
• Responding to daily service desk emails
• Escalating problems and reassigning calls when appropriate
• Accurately reporting service data
• Maintaining effective communication with service team members
• Developing a working knowledge of all operating standards, practices, and procedures
• Providing customer contacts for all post-installation problems

Skills

Customer service

Communication

Problem solving

Self-motivation

Education

High school diploma

Job description

ABF Security in Fenton, Missouri is seeking a personable Customer Relationship Specialist to join our Technical Support team. You will troubleshoot technical questions, manage service calls, schedule appointments and coordinate with technicians in a fast-paced, team-driven environment.

The ideal candidate has customer service experience, strong communication and problem-solving skills, and a high school diploma or equivalent.