Customer Support

Applied Technology Services; Middle River (MD); On-site; USD 34,000 - 52,000; Full time

Job summary

Applied Technology Services is seeking a Customer Care Representative to serve as the primary liaison between customers, technology partners, distributors, and internal teams in a fast-paced IT environment.

The role focuses on processing orders, coordinating with manufacturers, resolving inquiries, and managing customer communications through the order lifecycle, delivering exceptional service with accuracy and efficiency.

Qualifications

• Experience in order processing and customer inquiries handling.
• Ability to coordinate with manufacturers and internal teams.
• Strong communication and problem-solving skills in a tech environment.

Responsibilities

• Serve as primary liaison between customers, partners, distributors and internal teams.
• Process orders, resolve inquiries, and manage customer communications throughout the lifecycle.
• Maintain accurate records and collaborate cross-functionally to ensure timely delivery.

Skills

Communication Skills

Information Technology

Coordination Skills

Self Motivation

Administrative Operations

Attention to Detail

Problem Solving

Team Working

Customer Experience

Customer Relationship Management

Sales

Microsoft Office

Procurement

Customer Service

Order Processing

Professional Customer Services

Transportation Management

Value-Added Reseller

Customer Communications Management

Customer Support

Excellence in Service

Expediting

Hubspot

Invoicing

Professional Communication

Resolving Customer Problems

Strategies of Pricing

Tools

Salesforce.Com

Hubspot

Microsoft Office

Applicant Tracking Systems

Job description

Middle River, MD, 21220, United States

2 - 5 Years

Full Time

Posted 1 week ago

Primary Skills

Communication Skills

Information Technology

Coordination Skills

Self Motivation

Administrative Operations

Attention to Detail

Problem Solving

Team Working

Customer Experience

Customer Relationship Management

Critical Thinking

Networking Skills

Microsoft Office

Procurement

Customer Service

Order Processing

Professional Customer Services

Transportation Management

Value-Added Reseller

Customer Communications Management

Customer Support

Excellence in Service

Expediting

Hubspot

Invoicing

Professional Communication

Resolving Customer Problems

Strategies of Pricing

About Company

At Applied Technology Services (ATS), we believe that great technology solutions start with great people. As a full-service IT systems integrator and trusted partner to government and education clients for over 20 years, ATS delivers impactful solutions across Enterprise Modernization, Infrastructure Services, End User Computing, Workforce Optimization, Cybersecurity, and IT Staffing.

Joining ATS means being part of a team that values innovation, collaboration, and purpose-driven work. Ou...

Job Description

ATS is seeking a customer-focused Customer Care Representative to serve as the primary liaison between our customers, technology partners, distributors, and internal teams. This role is responsible for ensuring exceptional customer experience by processing orders, coordinating with manufacturers, resolving customer inquiries, and managing customer communications throughout the order lifecycle.

The ideal candidate is organized, detail-oriented, collaborative, proactive, and enjoys building relationships while delivering outstanding customer service in a fast-paced technology environment.

What You'll Do

...

Job Code

JPC - 21

City

[Middle River, MD, 21220], United States

Experience

2 - 5 Years

Primary Skills

Communication Skills, Information Technology, Coordination Skills, Self Motivation, Administrative Operations, Attention to Detail, Problem Solving, Team Working, Customer Experience, Customer Relationship Management, Salesforce.Com, Critical Thinking, Networking Skills, Sales, Microsoft Office, Procurement, Applicant Tracking Systems, Customer Service, Order Processing, Professional Customer Services, Transportation Management, Value-Added Reseller, Customer Communications Management, Customer Support, Excellence in Service, Expediting, Hubspot, Invoicing, Professional Communication, Rapid Learning, Resolving Customer Problems, Strategies of Pricing