Tech-Savvy Customer Care Specialist (Austin)

Ingersoll Rand; Lockhart (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Ingersoll Rand in Austin, TX is seeking a Customer Service Representative to prepare accurate quotes and purchase orders, assist customers via phone and email, and coordinate with internal teams to resolve issues.

A High School Diploma is required with 2+ years in customer service; proficiency in Word, Excel, and PowerPoint is expected; the role offers growth, benefits, and a competitive compensation package.

Qualifications

• High School Diploma; 2+ years of experience in customer service or related field.
• Bachelor’s degree in business, marketing, or technical field preferred.

Responsibilities

• Handle complaints about products/services/policies with professionalism.
• Develop and maintain relationships with recurring clients to earn trust and loyalty.
• Operate in a fast-paced environment with high volume of calls and emails; multitask effectively.
• Communicate clearly via phone and email, adapting to different customers.
• Process invoices, payments, credits, and test results with accuracy.

Skills

customer service

communication

multitasking

Education

High School Diploma

Bachelor’s degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Job description

Ingersoll Rand in Austin, TX is seeking a Customer Service Representative to prepare accurate quotes and purchase orders, assist customers via phone and email, and coordinate with internal teams to resolve issues.

A High School Diploma is required with 2+ years in customer service; proficiency in Word, Excel, and PowerPoint is expected; the role offers growth, benefits, and a competitive compensation package.